Technical Support Analyst

1 week ago

Johannesburg, South Africa Sage Full time

As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers.

**Key Responsibilities**

Day-to-day responsibilities
- On a daily basis, provide expert knowledge by supporting and resolving complex product escalations for Customer Support and other stakeholders
- Deliver timeous communication to the Customer Support teams relating to product updates, software releases, bug fixes
- Contribute to the overall Digital Transformation objectives through improving efficiencies and quality across online platforms
- Actively participate in internal projects such as product enhancements processes, training development, capturing, and maintain knowledge capital, improving overall support skills, and improving customer service in the department as assigned.

First 90 days snapshot:
Who you’ll be working with:
Under the guidance of a Services Team Leader, you will work closely with other Technical Support Analysts, Product Support Analysts as well as Quality Assurance Analysts.

Minimum Requirements:

- Bachelors degree/ National Diploma preferred
- 1-2 years’ experience in Customer Support, with Payroll being an added advantage
- Product certification on the relevant product - SBCPP/VIP/Classic/Premier/Essentials

**Benefits**:
If you are someone who thrives in an environment where you are required to support customers with empathy and humility, while demonstrating strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps, this role will keep you engaged, challenged and motivated. Be ready to break down barriers so that you, our organisation and our customers can thrive.

  • Senior Technical Support Analyst

    2 weeks ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The Senior Technical Support Analyst’s main duties will be to: - Assist customers with problems and queries relating to the Kerridge system software after they have gone live - Accurately resolve complex problems by using, analytical, technical and programming skills following programming guidelines - Ensure that all customers receive an efficient,...

  • Technical Support Analyst Uk

    1 week ago

    Johannesburg, South Africa BASHR Consulting Full time

    Exciting news! If you like to work in a fast-paced environment, where you are challenged by new projects and deadlines. A Global Tech company is looking for a Technical Support Analyst to join their team. **Requirements**: - 7 years related experience in technical support area - Exposure to the AWS cloud platform - A good understanding of CICD and Dev...

  • Technical Support Analyst

    7 days ago

    Johannesburg, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (German Speaker)**: at DigiCert Johannesburg **WHO WE ARE**: DigiCert is the world’s premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital...

  • Technical Analyst

    7 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time R250 000 - R500 000 per year

    Our Client is seeking a skilled and detail-oriented Technical Analyst to join their team. The Technical Analyst will be responsible for analyzing technical requirements, designing and implementing systems and software solutions, and providing technical support to team members and clients. The ideal candidate will have strong analytical skills, excellent...

  • Technical Support Analyst

    7 days ago

    Johannesburg, South Africa DigiCert Full time

    **WHO WE ARE**: DigiCert is the world's premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions, and transform yourself and the connected world we live in. ***: We are in...

  • Technical Support Analyst

    2 weeks ago

    Johannesburg, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (Portuguese/Italian/Dutch Speaker)**:at DigiCert Johannesburg **WHO WE ARE**: DigiCert is the world’s premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their...

  • Technical Support Analyst

    7 days ago

    Johannesburg, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst (German / Spanish Speaker)**: at DigiCert Johannesburg **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of...

  • Technical Analyst

    2 weeks ago

    Johannesburg, South Africa BankservAfrica Full time

    Job Title- Technical Analyst- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Professional- Job Category- IT Development- Job Type- Permanent- Description**PURPOSE** The main purpose of this role is to drive the Modernisation Technical Analysis activities between BSA, Industry Participants and Offshore delivery teams and ensure...

  • Technical Analyst

    2 weeks ago

    Johannesburg, South Africa BankservAfrica Full time

    Job Title - Technical Analyst - Location - Selby - Johannesburg, GP 2001 ZA (Primary) - Occupational Level - Professional - Job Category - IT Development - Job Type - Permanent - Description **PURPOSE** The main purpose of this role is to drive the Modernisation Technical Analysis activities between BSA, Industry Participants and Offshore delivery teams and...

  • Technical Support Agent

    1 week ago

    Johannesburg, South Africa Sage Full time

    **Key Responsibilities** - Contribute to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. - Prioritise workload when resources change, managing time and resources effectively to ensure the best possible outcome for the customer, employee and organization - Actively...