Customer Engagement Analyst

3 days ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
Batch Implementation Analyst (Client Support Consultant)

“TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.” Chris Cartwright

What we’ll bring: Job Description Summary

A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

**What You'll Bring**:
**What**you’ll**bring**:Job Description**
- Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry.
- Excellent communication and interpersonal skills.
- Internal and external customer facing experience.
- Ability to translate technical and functional requirements and collaborate with technical counterparts.
- Can explain technical concepts in layman's terms to a non-technical audience.
- Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment.
- High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities.
- Familiarity working with data.

**We’d**love to see**:

- Experience in the credit reporting, financial services or direct marketing industry is preferred.
- Excellent interpersonal and communication skills.
- ETL Knowledge.

**Impact**you’**ll**make**:Additional Job Description**
- Contribute to the full system lifecycle; from client and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
- The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation.
- Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
- Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery.

**Impact You'll Make**:
Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Sr Analyst, Customer Engagement

  • Customer Engagement Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:Batch Implementation Analyst (Client Support Consultant)"TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions." Chris CartwrightWhat we'll bring: Job Description SummaryA welcoming and energetic environment that encourages...

  • Analyst Batch Customer Engagement

    2 weeks ago

    Johannesburg, Gauteng, South Africa TransUnion Full time R400 000 - R800 000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:As a Client Services Analyst, you are the custodian of client and sales engagement for TransUnion working as a key contributor to the Batch Credit Services team. You will be responsible for partnering with the sales team, stakeholders and managing client relationships jointly with sales by leading the...

  • Customer Engagement Sr. Analyst

    7 days ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Working hours 3pm - 11pm South African time including SA public holidays It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of...

  • Head of Customer Success

    6 days ago

    Johannesburg, Gauteng, South Africa Smoke Customer Intelligence Full time

    Company DescriptionSmoke Customer Intelligence is making the world more customer-centric by providing the best multi-channel customer feedback solutions available. Our solutions help companies understand their customers' perceptions of the services they provide, and highlight strengths and weaknesses in the full service offering. We are committed to enabling...

  • Customer Engagement Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa TransUnion Full time R60 000 - R120 000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The Batch Services team, as part of our USA Customer Engagement division, plays a pivotal role in delivering tailored Batch Credit Data Solutions to TransUnion's customers. Working closely with some of our most valued clients, the Consultant leads the relationship from a solution standpoint—ensuring...

  • Customer Engagement Consultant

    4 days ago

    Johannesburg, Gauteng, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The Batch Services team, as part of our USA Customer Engagement division, plays a pivotal role in delivering tailored Batch Credit Data Solutions to TransUnion's customers. Working closely with some of our most valued clients, the Consultant leads the relationship from a solution standpoint—ensuring...

  • Customer Engagement Manager

    7 days ago

    Johannesburg, South Africa Full Circle Resourcing Full time

    **About the job Customer Engagement Manager (Contract) - Johannesburg ZA - IS012987800**: Our Client requires the service of a suitably qualified and experienced Customer Engagement Manager (Junior) **POSITION**: Contract role 7 Months **COMMENCEMENT**: As soon as possible **PURPOSE OF POSITION**: - Service Quality Management **MINIMUM...

  • Customer Data Bi Analyst

    1 week ago

    Johannesburg, South Africa Mukuru Full time

    About Mukuru Mukuru is a purpose-driven FinTech company on a mission to make financial services accessible, affordable, and relevant across Africa. From international money transfers to digital wallets, loans, insurance, and beyond — we connect communities through technology and trust. We’re building a data-driven culture where insight powers innovation,...

  • Fintech Customer Engagement Director

    4 days ago

    Johannesburg, South Africa JB Hired Full time

    A fintech company in Johannesburg is seeking an experienced Customer Engagement Director. This role involves managing and developing profitable client relationships, implementing sales strategies, and leading a team in the Fintech sector. The ideal candidate has over 7 years of relevant experience, strong analytical skills, and a proven ability to enhance...

  • Customer Solutions Analyst

    1 week ago

    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** We are excited to inform you that one of our clients in the logistics industry is looking for a Customer Solutions Analyst to engage with customers to resolve issues and concerns related to order management, order status, claims, returns and refusals queries. To serve as the primary point of contact internally sales and business units and...