Manager (Client & Sales Operations) - Ref Av 6864
1 week ago
**Reference: AV 6864**
**Consultant: Anneke Viviers**
**Description**:
- Manage merchant acquisition from sales through contracting and onboarding.
- Commercial aspects of Cashier App, Partner and Acquirer integrations.
- Commercial relationships with Acquirers for Device Hosting and Scheme Compliance.
- Merchant Training Team and escalations (Train in L1 sales & L2 support escalations).
- Manage and optimize support channels (Ticketing, VoIP & WhatsApp).
- Manage Sales division within budget:
- Training for sales and Merchant activation,
- Empower Client Call Centres and Regional Staff with Merchant sales training,
- Manage Merchant Onboarding & Termination processes,
- Track and report effectiveness of support escalations to Exco,
- Implement appropriate scheme updates and compliance.
- Ensuring revenue targets are achieved
- Reporting to Chief Marketing Officer.
**Qualifications**:
- Experience in sales / marketing and sales management
- Must have relevant tertiary or Batchelors Degree
- Experience in card-present and payment processing:
- o Card and EFT rails
- o Acquiring Banking
- o Payment industry
- Able to engage with people well and build strong relationships
- Get satisfaction from team’s track record in exceeding client expectations
- Can organize staff and tools into efficient production units
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