IT Infrastructure Specialist

Faculty- Department- Cape Peninsula University of Technology -> Computer & Telecom Services- Campus/ Location- Bellville Campus - Bellville, Cape Town, WC ZA (Primary) - Job Type- Permanent- Occupational Function- Support / Admin- Number of Positions- 1- Annual Salary Package (incl. Medical Aid rate based on principal member only)- To be confirmed- Advert Closing Date- 3/11/2024- Job PurposeTo manage and maintain the IT infrastructure (SQL Server, MIM 2016, SCOM2016, SharePoint, MS Teams, and ASPEN Hysys). Ensure smooth operation of systems, automating processes, and providing support for various IT services. Collaborate and ensure a dynamic team environment. - Job Knowledge, Skills and Experience- BTech/Honours Degree in Information Technology/Information Systems or equivalent qualification. - At least 5 years’ experience in IT industry and should have been certified on two of the following: - Microsoft Certified Solution Expert (MCSE) - Microsoft Technology Associates (MTA) Database Fundamentals - MySQL Certified Developer - Certified Database Administrator (CDA) - Any Microsoft SharePoint certification is required to be considered on this position. - 1 - 2 years of hands-on experience with SQL databases. - Familiarity with database management systems (DBMS) like my SQL, PostgreSQL, or Microsoft SQL server. - Experience in automating IT processes. - Knowledge of IT security best practices. - Key Performance Areas / Principal AccountabilitiesSQL Server: - Maintain a SQL Server 2-node cluster servicing 18 active instances. - Oversee the migration of SQL instances to the cluster, ensuring mínimal downtime and data integrity. MIM 2016: - Automate user provisioning and deprovisioning processes using MIM 2016. - Remediate issues related to duplicate user accounts with similar names but different staff IDs in Active Directory. SCOM2016: - Manage and potentially activate SCOM for operations management as needed. SharePoint & MS Teams: - Create, automate, and deprovision SharePoint and OneDrive sites. - Assign policies for MS Teams to ensure compliance and efficient collaboration. ASPEN Hysys: - Perform annual updates of the ASPEN server license for Chemical Engineering process simulation. - Adapt to the updated licensing policy, which now requires updates every two years to accommodate new software versions. System Performance and Uptime: - System Availability: Ensuring that all systems are operational and available to users with mínimal downtime1. - Performance Monitoring: Regularly monitoring system performance and addressing any issues promptly1. Security Management: - Security Compliance: Adhering to security policies and protocols to protect data and systems1. - Incident Response: Effectively managing and responding to security incidents1. Network Management: - Network Performance: Maintaining optimal network performance and resolving any connectivity issues1. - Network Security: Implementing and managing network security measures1. User Support and Satisfaction: - Helpdesk Efficiency: Resolving user issues promptly and efficiently1. - User Satisfaction: Ensuring high levels of user satisfaction with IT services1. System Maintenance and Upgrades: - Regular Maintenance: Performing regular system maintenance to ensure optimal performance1. - Upgrades and Patches: Keeping systems up-to-date with the latest upgrades and security patches1. Backup and Recovery: - Data Backup: Ensuring regular backups of critical data1. - Disaster Recovery: Implementing and testing disaster recovery plans. - Competencies- Operating Systems: Proficiency in managing various operating systems like Windows, Linux, and MacOS. - Hardware Management: Knowledge of physical devices such as servers, printers, and other peripherals. - Network Management: Understanding of network configurations, protocols, and security measures. - Cloud Computing: Familiarity with cloud platforms and services, such as AWS, Azure, or Google Cloud. - Cybersecurity: Skills in protecting systems from cyber threats, including knowledge of firewalls, encryption, and intrusion detection systems. - Database Management: Skills in managing and maintaining databases. - Project Management: Ability to oversee IT projects from inception to completion. - System Recovery: Knowledge of backup and recovery processes to ensure data integrity. - General Information**Closing date**: 03 November 2024 **NB: PLEASE NOTE THAT THIS SYSTEM DOES NOT ALLOW APPLICANTS TO UPLOAD CVs. IT IS THUS IMPORTANT THAT APPLICANTS COMPLETE ALL SECTIONS COMPREHENSIVELY AS FAILURE TO DO SO MIGHT DISADVANTAGE YOU. PLEASE UPDATE YOUR APPLICATION ON THE SYSTEM WITH THE LATEST INFORMATION AS THIS WILL BE THE ONLY CRITERIA USED FOR EVALUATION OF YOUR APPLICATION BY OUR PANEL.** - The Cape Peninsula University of Technology is committed to Employment Equity and aims to attract and retain talented individuals to achieve our equity objectives and therefore, people from the designated