Technical Specialist

1 week ago

Bellville, South Africa Nexio Full time

**OVERVIEW**

Our Client requires technical specialist to work within a fault management environment to provide high-level technical support.

**ROLE AND RESPONSIBILITIES**:
A Technical Specialist is responsible for the following:

- Liaise with the regional RAIN project teams
- Liaise with third RAIN NOC engineers and High-Level Support where necessary to seek support on network faults
- Monitoring of faults to resolution
- Manage; track and update open incidents with regional technicians and third parties.
- Attend weekly meetings with third parties and provide latest update on open incidents.
- Drive and resolve any logístical concerns with regional technicians and third-party network.
- Use/Analyse current available reports to resolve network faults
- Identify potential Risk and issues the ANOC environment and provide in reporting & solutions

**KEY PERFORMANCE INDICATORS**:
A technical Specialist has the following deliverables:

- Liaise with third party and provide support
- Improve Performance towards the Clients KPI
- Ensure Quality reporting (Information accuracy)
- Manage expectations of third parties
- Management and reporting to target SLA’s (MTTD/MTTD/MTTC/MTTR) within allocated time.

**Qualifications & Education Requirements**
- Matric/Grade 12 (Essential)
- Diploma in Electrical Engineering (NQF 5)
- ICT or Telecommunications certification would be advantageous.
- IT Networking and Server qualification

**Experience Required**
- Knowledge of RAN/RAIN Infrastructure
- 3 years’ experience in Telecommunications / IT essential
- ITILV2 or V3 Foundation or an overview or understanding thereof, (Incident management )
- Knowledge of problem Management (Advantageous)
- Good IT knowledge (A+/N+/Windows Server Admin) and experience (Advantageous)
- 4/5 years’ experience of working within a monitoring* event management and Incident Management environment i.e. Network Operating centre
- Basic Mobile Network Infrastructure knowledge

**Knowledge and Skills Required**
- Analytical
- Leadership skills
- The ability to work proactive around self-learning
- The ability to work under pressure and to tight deadlines
- Willingness to assist with additional tasks given to
- Interpersonal skills
- Good communication skills
- Time management

**Special Requirements**
- Most important, be prepared to perform, standby and overtime
- Must be prepared to work outside of “working hours”.
- Must be able to report to different reporting lines simultaneously.

**Application Submission Details
- Updated CV
- 5-line motivation, maximum

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