DevOps Lead Role

The aim of this new role is to increase the capacity to support and maintain the Guidewire & Thunderhead production and non-production infrastructure and software.

**THE PERSON WILL ALSO BE RESPONSIBLE FOR**
- Managing & supporting complex systems in the cloud.
- Driving optimisation of the DevOps environment through the use of automation.
- Providing direction to stakeholders impacted by DevOps operations and will also have to be

the lead technical expert in various DevOps-related domains in order to provide direction,

approval, and support as required.
- Serving as an escalation point for the technical roles in this team and for others who may need

this support.
**KEY RESPONSIBILITIES**
- Provide direction and guidance to Architects and Technical Specialists on ways to automate

and improve the development, release management, and production observation processes &
procedures. This role will be responsible for the solution that is implemented and will have

to sign off any solution developed.
- Oversee, manage and optimise the administration of infrastructure deployment, technical

support processes, support procedures, deployments & releases, servers, nodes, databases,

etc.
- Drive adoption of standards that are to be adhered to by software developers and testers to

ensure that they follow established processes and work as intended.
- This will include coordination of the relevant training & certification in relation to the

requirements of the roles.
- Identify opportunities for efficiency and improvements of hardware and
- software resource performance (CPU, Memory, Disk I/O, etc.) across all environments and

take decisive action where potential business user impact is anticipated or experienced
- Team management and leadership

**QUALIFICATIONS**
- National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information

Systems, Information Technology, Engineering field preferred
**KNOWLEDGE AND EXPERIENCE**
- Minimum of 10 years of relevant experience within IT.
- Minimum of 5 years within a Lead role, managing complex hardware and software environments

and teams.
- 5+ years’ software development experience in Java at a senior level.
- Solid experience with Docker, Atlassian Suite, Bamboo
- Experience in messaging middleware, web services, SOAP, REST, SOA, ESB, SMTP, FTP, secure FTP
- Minimum 5 years of experience working with and supporting complex systems deployed to the cloud

i.e. AWS
**SKILLS**
- Proficient in Solution architecture design and delivery (e.g. TOGAF)
- Experience with Docker, Atlassian Suite, Bamboo
- 5+ years’ IT development experience in Java
- Solid experience working with and supporting complex systems deployed to cloud i.e. AWS

levels
- Stakeholder management as it relates to business and technical users at different levels in the

organisation
- Research and presentation skills
- Must be able to work in a team focused highly pressurised and dynamic environment
- Investigation and analysis of information
- Demonstrated leadership and management capabilities are key
- Planning and organisation
- Communication of technical guidance and instruction to team members
- Ability to write technical instructions in the use of programs and/or program modifications
- Ability to accept accountability for actions and decisions
- Able to succeed through others
- Enterprise Systems Management
- Service standards
- Project Oversight
- IT governance and compliance
- Technologies

**COMPETENCIES**
- Collaborates
- Cultivates Innovation
- Flexible and Adaptable
- Drives Results
- Client Focus