Customer Service Agent

18 hours ago

Milnerton, South Africa Collinson Full time

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

**The role**:
**Key Accountability**:

- Taking inbound calls to UK businesses in a professional and upbeat manner
- Be able to understand and execute effective sales techniques
- Handle and overcome objections in a professional yet effective manner
- Adhering to targets
- Have full knowledge of all products in relation to the business
- Have full knowledge of all systems and telephony to execute role
- Develop strong internal relationships with internal & external customers
- Deal with all calls in a complaint manner in line with the FSA
- Work within UK Data Protection Act Guidelines
- Be available to make calls as required

**Knowledge, Skills & experience**
- Demonstrated knowledge of contact centre operations and customer support functions ( Ideal)
- Strong verbal & written communication skills
- Highly motivated with a professional approach
- Sales orientated
- Results orientated, ability to work to targets
- Flexibility - on a demand basis
- Ability to work under pressure
- Ability to handle conflict management
- Ability to close the sale
- Strong interpersonal skills and experience demonstrating successful customer and client relationships
- Time/Self management skills with ability to multi-task, organize and prioritise
- Strong Computer literacy and PC skills
- Demonstrated knowledge of contact centre operations and customer support functions
- Demonstrated ability to execute with a sense of urgency

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