Customer Service Advisor- German Speaking
2 days ago
**Brief description of the client**:
Collinson Travel Experiences is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. Priority Travel Group brands include Priority Pass, the world’s leading independent airport VIP lounge programme, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.
Priority Travel Group is a market-leader within the leisure and business travel sectors and includes the well-established products: Priority Pass, Lounge Pass, etc.
**The Role**:
**Targets** (weekly/monthly and incentive attached to this)
- Reaching call resolution timeously
- Reaching targets on a daily, weekly and monthly basis
- Adherence to schedule
- Meeting quality assurance selected targets
- Meeting all agreed KPI's
- Develop excellent relationships with all stakeholders
**Experience and skills required**:
- Must be fluent - speaking, reading and writing in German.- Dealing with clients telephonically - above average telephonic communication skills
- Experience in a call centre/customer focused environment- Ability and willingness to work weekends and shifts as and when required
- Proven exposure to flexibility and easily adaptable to pressurized environments and change
- Proven customer service orientation and problem-solving ability in previous roles/career
- Must have applied foreign language in a corporate environment
- Ability to multitask
**Nice to haves**:
- Experience with working to targets
- Familiarity with call centre culture/environment
- Exposure to travel, either work related or extensive personal travel
**Days of work**:Mon to Sun 24/7 (rotational roster, varied shifts - see below )
05:00-14:00; 08:00-17:00; 10:00-19:00; 12:00 - 21:00; 14:00-23:00; 15:00-00:00; 17:00-02:00; 19:00-04:00; 20:00-05:00 (Shift do change due to daylight saving for the UK and USA)
**Special arrangements**:Working SA Public holidays
-
German Speakers
1 week ago
Milnerton, South Africa Collinson Full timeAbout the Role: We’re hiring fluent German speakers to join our customer service and claims team. German is the most important requirement – if you can communicate confidently in German and English, we’ll teach you the rest. This is a great opportunity to start your career in insurance, with full training provided in claims handling, systems, and...
-
German-Speaking Claims
1 week ago
Milnerton, South Africa Collinson Full timeA leading insurance company is hiring for a customer service role, specifically seeking fluent German speakers. You'll assist customers with their claims and policy inquiries, guiding them through the process while providing support. Full training is provided, making it a great starting point for a career in insurance. Excellent communication skills in both...
-
Service Assistant/advisor
1 week ago
Milnerton, South Africa German Autoworks Full time**Exciting Opportunity for a service assistant in the motor industry**: Autoworks is an upmarket vehicle service and repair centre. Autoworks, based in Milnerton Cape Town, is looking for a customer centric individual with top-notch customer service. The Service Assistant will be responsible for ensuring the smooth and efficient operation of customer...
-
Cashier/customer Service
5 days ago
Milnerton, South Africa Stodels Nurseries (PTY) LTD Full timeRESPONSIBILITIES: To ensure that all sales are registered on the Cash register To make out the necessary paperwork for staff purchases To ensure that cash refund procedures are correctly adhered to To take responsibility for any over's or under When cashing up, ensure that totals are correctly recorded The keeping of a clean till area To ensure that a...
-
Claims Handler- French Speaking
2 days ago
Milnerton, South Africa Collinson Full time**The Collinson Group **the Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge...
-
Team Leader- Customer Service
3 days ago
Milnerton, South Africa Collinson Full timeWe provide Assistance and Claims Management services for insurers and brokers around the world. Our expertise in Claims Management, pioneering processes, in-house professionals and worldwide network of associates, are what make stand out to our partners and their customers. Collinson Group is a global leader in shaping and influencing customer behaviour to...
-
Customer Service Agent
7 days ago
Milnerton, South Africa WNS Full timeKey Responsibility Areas: - The CSA process phone transactions in Airline contact centers. - To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers. - Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work. Previous travel...
-
Entry-Level Sales
4 weeks ago
Milnerton, South Africa The Building Company Full timeA leading retail company in Milnerton is seeking an Entry-level Sales Assistant. Responsibilities include maintaining stock levels, attending to customer requirements, and ensuring timely delivery of goods. The ideal candidate will possess strong customer service skills and the ability to manage admin functions effectively. Join this collaborative and...
-
Sa Default Job Template
2 days ago
Milnerton, South Africa Collinson Full time**Days of work**:Mon to Friday (May be required to work some weekends) **Hours of work: 09h00 to 18h00 (British summertime) and 10h00 to 19h00 (British wintertime)** **Special arrangements**:Working SA Public holidays **Salary**: R15,500.00 p.m **Role**: **Key Skills, Qualifications and Attributes Required** - Claims assessment experience - Knowledge of...
-
Customer Support Host
3 weeks ago
Milnerton, South Africa White Hat Gaming Ltd. Full timePurpose of the Role Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and...