Retention Agent

If you thrive in a fast-paced environment, enjoy working with team-oriented individuals, and are seeking a rewarding career, Direct Independent Brokers is the perfect place for you

We are on the lookout for self-motivated, energetic, and target-driven professionals who are ready to perform at their best while delivering exceptional customer service.

**Duties & Responsibilities**
- Engage with qualified leads for unpaid premium payment arrangements
- Call qualified leads to retain clients requesting policy cancellations
- Achieve and exceed monthly performance targets
- Deliver a professional presentation of our products and services
- Collaborate with peers and contribute to a dynamic team culture

**Desired Experience & Qualification**
- Minimum of Matric / Grade 12
- Clear criminal record
- FAIS Fit and Proper status (if previously employed in Financial Services)
- Strong sales and customer service abilities
- Computer literate (MS Office proficiency essential)
- Skilled in relationship building
- Target-driven with a positive, persistent attitude
- Proven call centre experience is preferred
- Background in retentions and/or collections is highly advantageous
- Excellent communication, negotiation, and problem-solving skills
- Resilient and persistent in achieving goals

**Package & Remuneration**
- Basic R6000.00 plus uncapped commission
- Full training provided
- Working hours: Monday - Friday 8am-5pm

**Job Types**: Full-time, Permanent

Pay: From R6 000,00 per month

Work Location: In person

Expected Start Date: 2025/06/17