German Customer Service

5 days ago

Cape Town, South Africa RMV Solutions Full time

My client is currently looking for German speaking individuals who can help them deliver outstanding customer service to their international markets.

The Role: German speaking advisors to provide superior airline reservation services to customers. Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.

Knowledge, Skills and Experience Required

Native/ Advanced level German & English Language Skills
Excellent German Written Skills (skills will be assessed)
Matric (Grade 12 or Equivalent qualification)
Computer literacy at intermediate level
No criminal record
Experience in Customer Services / Call Centre / travel and tourism sector advantageous
Demonstrated ability to resolve customer complaints and offer alternative solutions

Work Hours

8.5 - 9 hour shifts per day on rotation
Shifts to be rostered from Mondays to Sundays including local and market public holidays
Operational hours: 09h00 - 21h15
Work from home or work at their offices (located in V&A Waterfront, Cape Town)
Work from home requires own Fibre fixed line internet connection & UPS solution at own cost
Training: 4 - 6 weeks
Probation period: 4 months

Salary and Benefits

Permanent, Full-time employment
Market
- related salary
Work from home or at their Cape Town offices (V&A Waterfront)
Paid Training

**Benefits**:
Employee assistance programme
Health insurance benefit
Provident fund

**Job Types**: Full-time, Permanent

**Salary**: Up to R16,600.00 per month

**Language**:

- German (required)

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