Domain Trainer

1 week ago

Cape Town, South Africa Surgo HR & Training Full time

Our client in Cape Town is looking for an experienced Domain Trainer to join their fast-growing team.

This role is required to facilitate trainings on relevant domain topics. This person will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations.

Essential Functions

Lead initiatives for developing domain capabilities

Engage with leadership to define domain/digital capability development requirements, generate buy-in, rally internal and external stakeholders towards building the right capabilities for the vertical

Manage the change program to institutionalize domain capabilities, targeting differentiated needs across the various audience segments

Identify, source, and deploy tools, systems and resources needed by the company for ongoing development of domain capabilities

Plan and deploy capability development curriculum, certifications, and calendar, develop new learning materials with domain capability as an outcome

Education Requirements

National Senior Certificate (Matric)

Graduate

Domain training related training background with any relevant domain certifications (P&C domain - CPCU, AINS, AIC, AU etc. and L&A domain - LOMA 280/281, 290/291 etc.)

Work Experience Requirements

Total work experience should be a minimum of 4-6 years of relevant work experience in conducting training and developing training curriculum)

Current role/assignment Background in leading learning initiatives for domain (insurance) capabilities

Experience in implementing or background of digital is added advantage

Performance parameters

Speed, agility, and initiative

Quality and accuracy of deliverables

Efficiency and effectiveness (result-orientation)

Training delivery and certification of trainers

Primary Internal Interactions

Employees, for the purpose of designing and developing training solutions

Managers and leaders, for the purpose of identifying the training needs and follow up

CD Team, for the purpose of up-skilling and certification of trainers

Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback

Primary External Interactions

Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed

Institute partners of CD for managing and running programs

Vendors, for any material/ service availed

Technical Skills

Process Specific Skills

Good training/presentation skills

Content designing and development

Excellent domain knowledge

Ability to present the information in simple and easy manner

Ability to understand and comprehend quickly

Prioritizing customer needs

Strong customer service focus

Soft skills (Desired)

Good verbal and written communication skills

Ability to do in-depth research and create articles

Flexibility and urgency to handle pressure

Self-disciplined and result oriented

Data gathering ability/ Eye for detail

**Location**: Based in George, Western Cape

**Salary**: R25 000 to R35 000 per month

**Benefits**: Pension Fund Contribution and Medical Aid

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