Training Team Lead

2 weeks ago

Cape Town, South Africa Exl Full time

Lead Assistant Manager – Training – Capability Development Short Description for Internal Candidates: This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She / He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations. This role is required to facilitate trainings on relevant domain topics. This person will also be responsible for leading research to identify and develop content on new capabilities. The role entails researching and responding to RFP's / RFI's and presenting domain capabilities to internal leadership and external stakeholders during visits. Have an understanding of digital in Insurance and how domain advancement and digital new skills can be leveraged in Insurance. Speed, agility and initiative Quality and accuracy of deliverables Efficiency and effectiveness (result‑orientation) Training delivery and certification of trainers Adherence to internal standards Adherence to timelines Interaction with the clients / customer at an appropriate level to ensure high levels of client satisfaction Driving training content uptake for resources and maintaining high VOC on trainings delivered Business outcomes on critical skills build Skills Technical Skills Good knowledge of MS Office suite Applications – PowerPoint, MS Word and MS Excel Internet usage and email access Working knowledge of tools, as needed for the role Process Specific Skills Good training / presentation skills Content designing and development Excellent domain knowledge Ability to present the information in simple & easy manner Ability to understand and comprehend quickly Prioritizing customer needs Strong customer service focus Ability to assess learning needs, customize solutions and deliver Soft skills (Desired) Good verbal and written communication skills Ability to do in-depth research and create articles Flexibility and urgency to handle pressure Self‑disciplined and result oriented Data gathering ability / Eye for detail Soft Skills (Minimum) Ability to multitask Ability to approach problems logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring skills Presentation and Facilitation Skills Presentation and Facilitation Skills Qualifications Matric Domain training related training background with any relevant domain certifications Knowledge and understanding of vertical specific roles, functions and work items in Insurance In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups / aligned with our EE targets #J-18808-Ljbffr

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