Operations Manager

Job Title and Job Grade

Operations Manager
Job grade: C3

Job Purpose

Responsible for providing technical and managerial expertise pertaining to the maintenance of the retail centre. Ensures operational budget management, mechanical or electrical engineering services and management of service providers on site. Ensures reliable and safe continuous operation in accordance with statutory requirements and regulations in the building/equipment under his/her control.

Role Location

Gardens Shopping Centre, Cape Town.

Working Conditions
- Ability to work after hours and on weekends when required
- Must be willing to a hands-on approach - electrical, plumbing, HVAC installations, fire regulations, Reverse Osmosis plant.

Reporting Manager

The Operations Manager reports to the Centre Manager (with a dotted line to the Regional Facilities Manager).

Direct Subordinates

The position, currently has the following direct report:
a) Handyperson

Budget Responsibility

To prepare and manage the technical budget (Capex and R&M) including forecasts and budget variance reports.

Duties and responsibilities
- To set and implement planned/preventative/emergency maintenance in conjunction with the Centre and Regional Facility Managers, as well as disaster and emergency planning
- To ensure that life cycle planning and preventative maintenance plans over a 3, 5 and 10-year period are set for properties under management
- To ensure effective asset control by setting and managing the asset register
- To implement energy saving programs (‘green’ principles), environmental and sustainability methodology in the portfolio
- To contribute to the SLAs for approved service providers in conjunction with the Procurement team
- To ensure that compliance is maintained with building and statutory regulations
- To manage and respond timeously to technical, operational and building complaints and queries received by clients, and identify trends in complaints
- To manage the relationship with the tenants, including tenant installations and asserting budgetary control
- To conduct inspections, including technical, housekeeping, service contract and take on and take back inspections
- To manage and coordinate staff activities and deliverables, implementing work schedules and effectively using the company performance and development management system
- To manage both “hard” and “soft” services, monitoring the quality of services and deliverables provided by suppliers, ensuring they are within budget by negotiating the advantageous pricing structures, as well as effective utilization of municipal and utility management
- To prepare required technical and financial reports and feedback reports to management on issues
- To stay abreast of changing technical market trends
- Manage procurement of goods and services via Fraxion

Experience
- 3 to 5 years’ property or Built Environment experience.
- Shopping Centre / Retail Experience advantageous.

**Qualifications**:

- Diploma or BSc Property Studies / Building Science/ Facilities Management.
- Relevant Certificate plus 5 years’ experience
- Demonstrable understanding of Property Management

Competencies
- Good knowledge of safety, fire, and emergency procedures
- Good knowledge of the Occupational Health and Safety Act
- Computer literate (full MS package)
- Well-developed report writing skills
- Budgeting and cost control experience
- Familiar with service level agreements (SLA’s) and lease agreements
- Stakeholder management skills
- Project Management skills
- Pneumatic experience
- Excellent verbal and written communication skills especially in communication to clients and suppliers
- People management skills

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