Fraud Operations Manager

2 weeks ago

Southern Suburbs, South Africa Homechoice Full time

homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

Responsible for the proactive detection of fraud and reduction of fraud losses through an effective fraud and forensic framework, and fraud controls. Utilise data and expertise to identify trends and potential threats. Maximise the performance of control frameworks and associated staff and drive fraud awareness across the business.

**What you will love doing in this role**

**Strategic Implementation**:

- Translate strategy into operational initiatives with measurable business outcomes and targets.
- Facilitate the development of best practice in operations and service excellence.

**Fraud Operations**:

- Analyse data and trends to enable pro-active and early detection of fraud.
- Develop and implement solutions and strategies to minimise fraud and raise awareness across the business.
- Manage the development of metrics that establish a consistent approach and drive understanding across the business.
- Proactively review internal policy to ensure effective fraud risk management that is aligned to legislation.

**Stakeholder Relationship Management**:

- Identify, build, and nurture trust and collaborative relationships with internal stakeholders with particular emphasis on collaboration with Fraud Risk in the Decision Science team.
- Build and maintain relationships with external experts as well as regulators and other advisory services.

**People Management**:

- Provide direction and define objectives to be achieved in area of responsibility.
- Manage performance of direct reports ensuring agreement of annual goals and measuring performance against agreed goals and addressing non-performance issues.
- Deploy people management processes effectively, in line with Company policies, procedures and prevailing improvement initiatives.
- Drive operational excellence through area of supervision.
- Drive a culture of high performance, Innovation and accountability and encourage team members to live the Company values.

**Financial Management**:

- Manage budgets and monitor expenses ensuring expenditure is within approved budgets.

**Safety, Health, and Environment Compliance**
- Ensure compliance with all Safety, Health, Environmental and all other applicable regulatory statutes, and all other safety and quality processes for the area of responsibility/work.

**What you'll need to do this role**
- 6 Years+ experience in a similar role
- Bachelors Degree (3 years) / NQF level 7
- CFE - Certified Fraud Examiner

**What we will love about you**
- We love your strong communication skills
- We love your strong analytical, numeracy, and problem-solving skills
- We love your digital fluency
- We love your planning & organising skills
- We love your judgment & decision-making ability
- We love your entrepreneurial and innovative mindset

**Behaviours we love**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as?**my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a **team**
- Be helpful
- Be inclusive
- Find the fun

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