IT Systems Support Technician

1 week ago

Sandton, South Africa The Appointment Firm Full time

ntroduction

Role purpose: Performs onsite hardware software and peripheral updates and repairs in an organisation.

Our client is a well-established Financial Services company based in Sandton.

Duties & Responsibilities
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Manage IT Service Level Agreements by ensuring cost saving against Investment of delivery return
- Drive business profitability in the context of cost management through Information technology solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements
- Deliver exceptional IT Support service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
- Provision of an efficient IT administration service through careful and timeous planning, reporting and updating of all related information
- Manage service desk and incidents to provide efficient IT support, aligned to SLA's and agreed standards
- Manage designated product development projects from inception to final execution, including post

implementation evaluation.
- Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems.
- Maintain relevant systems to ensure integrity of data / functionality - (amongst other) by ensuring Anti-Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate and proactively provide system maintenance and support solutions.

Desired Experience & Qualification
- Degree or Diploma in IT / related
- 5+ years’ experience in the OS support of iSeries (AS400)
- 5+ years system support in a multi LPAR large scale production environment
- Experience in iSeries work management including creating and modifying subsystems, OUTQ’s, JOBQ’s, JOBDs, etc.
- 5+ years’ experience with MQ, Connect Direct, XCOM, or other MFT
- Available for on-call scheduling, providing outstanding customer service.
- 5+ years’ experience with Linux administration (RHEL preferred)

**Job Types**: Permanent, Full-time

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