Senior Desktop Support Engineer

7 days ago

Sandton, Gauteng, South Africa Disruptive IT Full time R264 000 - R312 000 per year

This is a 6 month contract role for a Senior Desktop Engineer based on-site in Isando. The Senior Desktop Engineer will be responsible for providing technical support for desktop computers, troubleshooting hardware and software issues, and ensuring proper installation of operating systems and software. The role entails day-to-day management of technical support requests and maintaining operational efficiency through effective problem-solving and troubleshooting.

All interested applicants must be available immediately.

All interested applicants must have a clear criminal record.

All interested applicants must have a valid drivers license and reliable vehicle.

Minimum Requirements:

  • A diploma/degree in Information Technology.
  • 5+ years' experience within a Technical IT environment.
  • CompTIA A+/N+
  • Proven experience in desktop support.
  • Strong knowledge of Office 365, Microsoft Windows, and Office Suite.
  • Excellent troubleshooting and problem-solving skills.
  • Customer-oriented with outstanding interpersonal and communication skills.
  • Ability to work both independently and as part of a team.
  • Strong time management and organizational abilities.
  • Excellent verbal and written communication skills.

Duties and Responsibilities:

  • Provide timely and effective technical assistance to end-users via phone, email, or in person.
  • Troubleshoot and resolve hardware and software issues related to desktops, laptops, and peripherals.
  • Install, configure, and upgrade operating systems, software applications, and hardware components.
  • Conduct routine maintenance and repairs on desktops, laptops, and associated equipment.
  • Replace or upgrade components, such as RAM, hard drives, and graphics cards, as necessary.
  • Install, update, and maintain software applications and operating systems.
  • Assist users in software installation, configuration, and troubleshooting.
  • Train end-users on basic software and hardware usage.
  • Create and update user manuals and documentation.
  • Provide remote support to off-site or remote employees.
  • Maintain an inventory of IT assets, including desktops, laptops, peripherals, and software licences.
  • Ensure accurate record-keeping and asset tracking.
  • Enforce IT security policies and best practices to safeguard data and systems.
  • Assist with security updates and patches.
  • Communicate with third-party vendors for technical support when needed.
  • Assist junior desktop technicians at the mills in troubleshooting issues

Job Types: Full-time, Temporary

Contract length: 3 months

Pay: R22 000,00 - R26 000,00 per month

Work Location: In person

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