Junior IT Support Technician

Purpose of the Role:The Junior IT Support Technician exists to ensure that Dis-Chem Life’s employees can work effectively by providing reliable Tier 1 (T1) technical support and maintaining operational IT stability. This role supports the Head of IT and the wider IT team in delivering seamless, secure, and efficient technology services across all national operations.Through proactive support, problem-solving, and user guidance, the Junior IT Support Technician helps protect system integrity, maintain compliance with security standards, and enhance the overall employee experience. This role is central to enabling operational efficiency and ensuring staff can focus on delivering exceptional service to our clients.Role SummaryThe Junior IT Support Technician provides first-line IT support, assists with infrastructure maintenance, supports IT projects and rollouts, and ensures adherence to IT policies and SLAs. This includes troubleshooting hardware, software, and network issues, managing user onboarding/offboarding, maintaining asset registers, and supporting operational tools.The successful candidate will be highly organised, proactive, and capable of interacting confidently with staff at all levels. Success is measured by first-call resolution, SLA adherence, system uptime, compliance with IT standards, and positive user feedback.Benefits:Exposure to a broad range of IT systems, technologies, and projectsCollaborative, supportive IT team environmentOpportunity to develop IT expertise and certificationsMeaningful contribution to operational efficiency across a growing national businessKey Responsibilities Comprehensive Technical SupportProvide first-line support for Microsoft 365, Entra ID, PowerShell, and Intune environmentsManage user onboarding/offboarding, including account setup, asset allocation, and documentationDeliver desktop, printer, and mobile device support (Windows, Mac, Android, Linux)Maintain accurate IT asset registers and adhere to ticketing SLA standardsSupport dialer systems and other operational toolsPerform general IT assistance, including Ethernet cabling, password resets, and minor troubleshootingNetwork TroubleshootingDiagnose and resolve wired and wireless connectivity issuesMaintain understanding of network protocols, cabling standards, and network configurationsSecurity and Compliance Assist with implementation and maintenance of IT security controlsMaintain a secure, standardized IT environment in line with corporate IT policiesChange and Patch Management Execute user change requests, including access adjustments and onboarding/offboarding documentationSupport software updates, patch deployments, and system maintenance to ensure security and performanceProjects and RolloutsAssist with technical deployments such as antivirus, VPNs, monitoring tools, and Intune MDMParticipate in infrastructure improvement and migration projectsThird-Party LiaisonCoordinate with vendors and service providers to resolve technical issues and escalate where necessaryEscalation and BackupsEscalate unresolved high-priority tickets to Tier 2/3 or relevant vendorsSupport users with OneDrive and local backup processes Soft Skills: Highly organised, structured, and detail-orientedProactive with strong problem-solving abilitiesProfessional and courteous communication with staff at all levelsAbility to work independently and collaborativelyResilient and composed under pressureStrong sense of ownership and accountabilityMinimum Requirements and Experience:Matric / National Senior Certificate1–3 year’s IT support experience (insurance/financial services advantageous)Strong communication and interpersonal skillsProficiency in Microsoft Word, Excel, and PowerPointCompTIA A+, Network+ (or equivalent)IT Diploma or DegreeBased in Johannesburg with reliable own transportAdvantageous Certifications:CompTIA Security+ (S+)Microsoft Modern Desktop Administrator Associate (MD-100/MD-101)Microsoft Security, Compliance & Identity Fundamentals (SC-900)Apple Certified Support Professional (ACSP)ITIL Foundation CertificationAny other relevant IT or support-related certifications