Key Account Manager

4 days ago

Durban, South Africa Boardroom Appointments Full time

**Duties and responsibilities**:

- Develop and maintain business relationship with customers
- Gain in-depth understanding of the customers business and industry
- Identify key role players and develop and maintain a personal professional network with relevant decision makers
- Develop and maintain an account plan within the context of the customers objectives and segment strategy
- Understand the customers requirements and implement customer business growth strategies in conjunction with the company's delivery and support functions
- Ensure that all sales deadlines are met.
- The Account Manager serves as the primary contact liaison and take full accountability for account health.
- Manage internal departmental escalations Conduct regular customer meetings at their premises
- Understand clients' business and generate new ideas.
- Build trust, credibility, and client referrals.
- Maintain or improve account profitability by customizing solutions as per customer requirements provide input and align to broader company strategies and business initiatives.
- Identify new market opportunities by selling and integrating compants offerings to new and existing clients
- Develop, review and implement a detailed account plan for assigned accounts
- Conducts business professionally and ethically by adhering to all company policies, procedures and business ethics codes
- Develop a spirit of camaraderie by initiating social events / team building events with customers.
- Compile motivation for refunds and credit notes
- Keeping accurate records of discussions or correspondence with customers
- Responsible for generating leads and developing a pipeline for the sales segment
- Identify and establish relationships in new and existing geography and segments
- Provide pre-sales and after-sales assistance in bid/tender processes
- Manage customer relationships with allocated and new clients
- Deliver presentations and propose consultation-based solutions
- Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies.
- Have clear understanding of customer business, technology and strategies.
- Decides on customer call cycle
- Decides on client account plan
- Decides on appropriate proposals for relevant client
- Accountable for customer relationships with allocated and new clients
- Accountable for generating leads and developing a pipeline for assigned sales segments across the company
- Accountable for tracking and recording sales activities assigned accounts on SFDC
- Accountable for customer engagement
- Accountable for achieving of assigned sales targets

**Qualifications and experience**:

- Relevant Diploma
- 3 years knowledge and proven track record in Sales
- Business Acumen Essential
- Proficient in MS Office Essential
- General understanding of Small and Medium Business Essential
- Technical knowledge within OCT or Telecommunications Essential

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