Marketplace Operations Manager

**About the Role**:
The Operations team is responsible for bringing Uber's vision to life in our local markets. Day to day, they are responsible for both strategy creation and execution for our Driver and Rider focused activities. Operations is all about running our business on the ground and helping our driver partners and riders get the most out of the Uber platform.

We are looking for a strong problem-solver with strong analytical skills to lead our Marketplace Operations across key markets in Sub-Saharan Africa (including South Africa). This person will work with others at Uber to grow and optimize Uber's Marketplace and balance the needs of partner drivers and riders.

You will be responsible for developing strategies, such as how we balance our marketplace, target and deploy customer promotions, manage our core product portfolio, and identify and solve operational weaknesses. You will also need to balance improving and creating new processes with setting and delivering on goals to meet business needs.

**What you will do**:

- Drive marketplace operations in SSA by utilizing data to understand both marketplace dynamics and driver/rider behavior to identify areas for improvement and drive important decisions
- Develop analyses and think out of the box to quickly innovate new processes, improve on existing processes and resolve issues
- Develop & optimize processes by taking big picture ideas and break them into actionable steps
- Identify, implement, communicate and improve internal and market-facing initiatives including the launch of new product offerings
- Develop dashboards, analytical framework and present findings that allow for the swift detection of issues as they arise and support the company in decision-making
- Work with local, regional and global teams to resolve critical problems impacting the business and ensure that insights inform broader strategic initiatives

**What you will need**:

- A minimum of 7 years of experience preferably in operations management, management consulting, investment banking and / or start ups.
- Bachelor's degree in Economics, Finance, Statistics, Engineering or similar field.
- Demonstrated sound business judgment with previous experience using data to drive business decisions
- Experience leading initiatives and projects in previous roles
- Have worked in a fast paced growing environment with ownership mentality
- SQL Proficiency is a plus

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.