Claims Service Advisor

Posting Description:
**Claims Service Advisor**

Do you have proven claims advisory experience? Have you ever handled large aggregates? We are hiring

Aon South Africa is hiring a Claims Service Advisor in our Risk Solutions department based on a hybrid basis, from our Head Office in Sandton.

The role of the Claims Service Advisor is to manage the claims process from registration to finalization.

**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**:
Responsible for the provision of claims services to clients, specifically relating to claims administration and resolving specific claims issues.

Registers new claims on relevant systems.

Provides Client Managers with claims statistics.

Other responsibilities include:

- Liaises with other claims personnel (where applicable) to identify and resolve claims issue(s).
- Deals with insurers/ claims service providers to resolve issues, including the appointment of assessors and/ or loss adjustors.
- Maintains accurate records on claims systems and files.
- Acquires advice from insurers and communicates with clients in respect of claims status.
- Contributes to overall efficiency of the team, productivity targets and service level agreements via effective planning and organising of workload.
- Responsible for handling aggregates including fund management.
- Responsible for monthly reporting to the relevant stakeholders.
- Attends monthly meetings with clients and Client Managers.

**How this opportunity is different**:
The culture at Aon enables us to bring our best each day and do great work for our clients. The advice and solutions our colleagues provide give our clients the clarity and confidence to make better decisions to protect and grow their business. And when businesses thrive, communities and people flourish.

**Skills and experience that will lead to success**:
**Qualifications**
- A minimum of Grade 12 or equivalent.
- A Bachelor’s degree is preferable.
- Must be registered as a representative with the FSCA in terms of the FAIS Act.
- Must be registered as a licentiate with the IISA (or studying towards).

**Knowledge**:

- Excellent knowledge of policy wordings
- Claims Administration know-how
- A comprehensive knowledge of the South African and international short-term insurance markets will be advantageous.
- An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous.
- Computer literacy with advanced knowledge in MS Word and Excel.

**Skills and Attributes**:

- Advanced analytical, technical and problem-solving skills and abilities.
- Good interpersonal and organizational skills
- Ability to work effectively in and with teams.
- Good communication skills.

**Experience**:

- Have a minimum of 2 - 5 years’ experience in a similar or related role
- Proven claims advisory experience.
- Knowledgeable on handling large aggregates
- Have extensive knowledge on Assets, GPA and Travel claims

**How we support our colleagues**:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

**#LI-AO1