Claims Service Consultant
2 days ago
About the Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
**Job Description**:
The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim.This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim. Key Responsibilities
Manage workload and instructions from system through any communication and or documents.
Required to check completeness and correctness of documents.
Responsible for all actions to get claim assessment ready.
Contact client or intermediary telephonically for any identified outstanding information.
Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
Process payments and orders as per Assessor recommendation and instruction
Responsible for arrange and manage car hire requests and extensions
Compiling of all rejection letters and distribution thereof to relevant stakeholders
Qualifications and Experience
Matric
Fully computer literate (MS Office)
2 - 4 years’ claims experience
Any previous claims handling, pre-support and or post support experience is advantageous
Knowledge of Abuntex, BPM and Codeplex will be an advantage
Competencies
Problem solving.
Information Seeking
Producing creative solutions.
Adapting to changing circumstances.
Performing under pressure.
Deciding & initiating action.
Teamwork and cooperation
Customer Service Orientation
**Skills**:Ability to verify and interpret policy and appraisal detail
Good communication skills
Telephonic skills
Ability to handle conflict and negotiate
Basic business ethics
Our commitment to transformation
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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