Claims Service Consultant

13 hours ago

Johannesburg, South Africa Sanlam Full time

CAREER OPPORTUNITY
- Santam’s Motor COE Claims has a position available for a Motor COE Claims Service Consultant that will be based at West End Office Park, Centurion or The Hill on Empire, Johannesburg. Depending on the motor COE requirements.
- WHAT WILL YOU DO
- The purpose of this position is to process all the allocated HCV Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all communication, queries with the client, Intermediary/Service Provider as well as arranging rental on the claim.

**KEY RESPONSIBILITIES**
- Manage workload and instructions from system through any communication and or documents.
- Required to check completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Contact client or intermediary telephonically for outstanding information.
- Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Process payments and orders as per Assessor instruction
- Compiling of all rejection letters and distribution thereof to relevant stakeholders

**QUAILIFICATIONS & EXPERIENCE**
- Matric
- Fully computer literate (MS Office)
- 2 - 4 years’ claims experience
- Any previous claims handling, pre-support and or post support experience is advantageous.
- Prior experience in dealing with Heavy Commercial, AGRI, Yellow Machinery, Carvan and Motorcycle claims will be advantageous.
- Knowledge of Claim Centre, BPM and Searchlight will be advantageous.

**SKILLS**
- Ability to verify and interpret policy and appraisal detail.
- Good communication skills
- Telephonic skills
- Ability to handle conflict and negotiate.
- Basic business ethics

**COMPETENCIES**
- Problem solving.
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation
- Customer Service Orientation

**WHO ARE WE**
- Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
- With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
- People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

  • Claims Service Consultant

    12 hours ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in Auckland Park Johannesburg. WHAT WILL YOU DO The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on...

  • Claims Service Consultant

    1 week ago

    Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Claims Service Consultant STP

    1 week ago

    Johannesburg, South Africa Santam Insurance Full time

    Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam Motor Claims has a position available for a Motor Claims Service Consultant STP (Straight Through Processing) that will be based in Auckland Park Johannesburg. JOB DESCRIPTION The purpose of this position is to process...

  • Claims Service Consultant: Desktop

    12 hours ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam’s Tailored Claims Solutions department has positions available for a Claims Service Consultant: Desktop based in Constantia WHAT WILL YOU DO The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation...

  • Claims Service Consultant: Desktop

    12 hours ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam’s Non-Motor Claims department has positions available for a Claims Service Consultant: Desktop based in Auckland Park. WHAT WILL YOU DO The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with...

  • Motor Claims Service Consultant

    12 hours ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam’s Motor Claims has a position available for a Motor Claims Service Consultant that will be based in Auckland Park, Johannesburg. WHAT WILL YOU DO The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all communication, queries with...

  • Claims Service Consultant STP

    1 week ago

    Johannesburg, South Africa Santam Insurance Full time

    Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam Motor Claims has a position available for a Motor Claims Service Consultant STP (Straight Through Processing) that will be based in Auckland Park Johannesburg. JOB DESCRIPTION The purpose of this position is to process...

  • Claims Consultant

    2 weeks ago

    Johannesburg, South Africa Afrizan People Intelligence Full time

    **JOB DESCRIPTION** **Our client in the Financial Industry is looking for enthusiastic and passionate Claims Consultants, with experience dealing with Home Contents Claims. The purpose of this role would be to provide specialist advise and support ensuring that claims are paid out as accurately and timeously as possible.** **This is a 6-months'...

  • Claims Service Consultant

    6 days ago

    Johannesburg, South Africa Santam Full time

    About the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Claims Consultant

    6 days ago

    Johannesburg, South Africa Afrizan People Intelligence Full time

    **JOB DESCRIPTION** **Our client in the Benefit Fund Administration Industry is looking for enthusiastic and passionate Claims Consultants, with experience dealing with Death, Retirement and Trust Claims. The purpose of this role would be to provide specialist advise and support ensuring that claims are paid out as accurately and timeously as...