Waitron

2 days ago

Cape Town, South Africa Sun International Full time

**Job Purpose**

To prepare and deliver exceptional food and beverage service within the restaurant operations; banqueting operations and / or on the casino floor to ensure that internal (SOP) standards are continuously achieved and professionally executed

**Key Performance Areas**

**Prepared Work Area**

Prepare mise-en-place, place settings and any other required checks and preparations for service

Set-up and break down for functions in line with event requirements and start times (when required)

Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems

Check cleanliness of own section or service station

Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets

Use and store operating equipment in line with specifications and safety regulations

Participate in stock takes

Resolve or report on any anomalies to the required standards

**Service Execution**

Understand and conduct all tasks in line with Food & Beverage standard operating procedures

Take guest orders accurately and timeously

Place guest orders in the system

Explain menu items

Make recommendations with regards beverages and menu items

Interact with kitchen staff respectfully around any special requests

Deliver food and beverage dishes to customers and present in line with standards

Be attentive to guest requests

Clear tables after guests have completed their meal

Provide billing to guests (where relevant)

Conduct cash-ups at the end of service (where relevant)

Leverage opportunities to upsell on promotional items

Keep up to date with regards food products, trends and cooking methodologies required to deliver menus as required

**Customer Engagement**

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times

Interact with guests and provide professional service standards and relevant solutions

Identify customers and understand their preferences

Educate customers on business unit facilities, products, rewards program and current promotions

Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

**Education**

Grade 12 preferred or Grade 10 (with relevant experience)

**Experience**

2 years previous experience as a waiter

**Skills and Knowledge**

**Behavioral Competencies**
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking
- Following Instructions
- Team co-operation

**Technical Competencies**
- Food & Beverage Product Knowledge
- Food Service knowledge
- Operating equipment use & care
- Beverage service knowledge
- Communications skill
- Upselling skills
- Basic Computer Literacy
- Cashiering Services knowledge

**Equity**

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

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