Waitron

5 days ago

Cape Town, South Africa Victoria & Alfred Hotel Full time

JOB TITLE

Waitron

REPORTS TO

Restaurant Supervisor

DUTIES &
RESPONSIBILITES
- Ensure that all company policies, procedures & SOPs are adhered to
- Prepare dining area, including all necessary mise-en-place for service
- Serve customers in a professional, efficient & courteous manner
- Change table linen as required & ensure dirty or damaged linen is counted & exchanged for clean, presentable linen
- Demonstrates a commitment to guest services by responding promptly to guests needs
- Prepares in advance for the arrival of groups
- Ensure that excellent customer service is delivered at all times
- Set tables to laid down standards, ensuring that all items used are clean, undamaged & in a good condition
- Ensure waiter serving stations are adequately stocked with replacement cutlery, linen or any other requirements
- Prepare hot & cold beverages (alcoholic & non-alcoholic) as per company standards
- Familiarise yourself with the menu
- Clear tables to ensure they are cleaned as soon as customers have finished with a n acceptable balance between speed, yet allowing customers to finish their meal/drink without feeling rushed
- Accurate recording food & beverage orders to ensure it is delivered & billed correctly
- Continuously maintain the highest standards of hygiene within the property
- Any other duties that may be required

CORE COMPETENCIES
- Excellent command of English - both written & verbal
- Attention to detail
- Customer service
- Positive attitude
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Must be able to work shifts
- Presentable, well-spoken individual

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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