IT Support Technician

2 weeks ago

Pretoria, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To perform onsite hardware software and peripheral updates and repairs in our organisation.

**experience and qualifications**:

- Degree or Diploma and the required Certification
- Min 5 Years related experience
- **additional requirements**:

- Minimum Qualification - Grade 12 and A+ qualification, N+, Compt
- Preferred Qualification - Microsoft Certified IT Professional Enterprise/System Administration
- Experience - Two years working experience in desktop support in a corporate environment
- Time management (Manage your time correctly to meet appointments and deadlines), remote support (Provide desktop support to users working from home and office-based users), network support (troubleshoot low level connectivity issues).
- CCNA certification as an advantage.
- A huge Customer Service ethic is paramount.
- The ability to liaise with high profile Customers i.e. Execs is also paramount.
- The ability to work unsupervised is an added advantage.
- MACBOOK skills are an added advantage.

**responsibilities**:

- Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
- Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
- Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
- Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
- Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
- Support with the implementation of desktop projects or change programmes as required by business
- Manage own development to increase own competencies
- Support peers and colleagues across IT functions through knowledge sharing during desktop support

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