Tourism Officer

3 days ago

Cape Town, South Africa CapeNature Full time

Hospitality experience coupled with a good understanding of building key partnerships, both internally and externally, is a key requirement for this role. The successful individual will work alongside a team, to drive optimal visitor satisfaction by ensuring efficient and consistent service delivery. Experience or knowledge in compiling specifications for maintenance and repair work, is advantageous.

The portfolio of reserves compromises of Cederberg Wilderness Area (including Algeria, Kliphuis and Matjiesrivier),Groot Winterhoek Wilderness Area, Rocherpan and Bird Island nature reserves.

The bouquet of tourism products covers self-catering cottages, overnight hiking huts, picnicking, communal recreational facilities, and a variety of day visitor activities such as hiking and bird watching, to name a few.

The successful individual will be based at CapeNature’s Head Office, located in Bridgetown - Cape Town, or the Porterville Regional Office, Western Cape.

**RESPONSIBILITIES**:
**1. Coordinate Tourism Operations, regionally**
Input, champion, implement, and project manage a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience within the West regional reserves, in the Western Cape

**2. Project Manage Key Programs and Maintenance**
Input and project manage key programs, improvements, regular maintenance and drive the support required in Product Development across the reserves, all of which is underpinned by elements of innovation and green technology solutions

**3. Building Internal & External Stakeholder Relationships**
Build key relationships with internal and external stakeholders in order to execute on the overall strategic plans for the region, and to ensure that the regions’ tourism product is top of mind

**4. Leading a High Performing Team**
Develop, support, motivate and manage a team of high performing individuals within the region, to deliver successfully on the strategic operational plans

**5. Delivering Service Excellence through Business Opportunities**
Project manage the relationship, contract and in driving service excellence standards offered by concessionaire partnerships. In addition, identify and research new opportunities to grow the experience offering and facilities at reserve level.

**REQUIREMENTS**:

- A formal Tourism / Hospitality / Project / Business Management related qualification with at least (5) five years’ appropriate tourism/hospitality industry experience.
- At least 2 (two) years’ experience in managing at least three staff members
- A valid Code B drivers’ license, manual vehicle
- Demonstrate working knowledge of Microsoft Office Packages. RoomSeeker is advantageous but not a pre-requisite
- Demonstrate excellent communication, project management, team management, budget management, time management and customer-focused skills required
- An energetic and self-motivated individual with a positive attitude
- Language proficiency in two (2) of the three (3) official languages of the Western Cape

**RECOMMENDATIONS**:

- Experience in an eco-tourism environment is preferred, but not a necessity.
- Demonstrate experience managing accommodation/tourism facilities.
- Experience in compiling building specifications for maintenance and repair work required for property management, is an advantage.
- Background knowledge of nature-based tourism and conservation.

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