Member Relationships

6 days ago

Cape Town, South Africa Cape Town Tourism Full time

Join Cape Town Tourism as our Member Relationships & Services Coordinator.

**Why Choose Cape Town Tourism**:

- Inspire Success: Fuel your passion and purpose by supporting our Industry Services Team as they support CTT members.
- Embrace Innovation: Work with an agile team that is unafraid of ambitious challenges and eager to embrace change.
- Lifelong Learning: Access continuous on-the-job training, skills development, and educational opportunities through our online academy.
- Work-Life Balance: Find stability with a competitive salary and comprehensive pension fund.
- Wellness and Care: Benefit from medical aid, gap cover, and our employee wellness program, prioritising your well-being.

**Your Societal Ambition**

As the main administrator for Industry Services, you will support Cape Town Tourism's membership acquisition and retention through the input and output of accurate data and information that allows for trusted and real-time reporting.

**Your Key Responsibilities** will be centred around the administration of everything that is related to membership acquisition and retention, including financial administration and the Visitor Guide. This will include but not be limited to:

- Database management which includes accurate and efficient data capturing. Data management includes a Customer Relationship Management System.
- Drawing accurate monthly and quarterly membership reports that align with financial reports
- Providing welcome letters and membership certificates.
- Seamless collection, receipt, and tracking of membership payments, renewals, and outstanding monies.
- Membership Promotions through co-ordinating the supply, display, and distribution of members' promotional brochures across various offices.
- Strengthening membership retention through personalised written and outbound verbal communication
- Driving membership activations and closely tracking sales consultant membership accounts and listings.

**Qualifications, Experience and Technical Competencies**
- With a minimum of a Grade 12 Qualification, coupled with at least 5 years of solid experience in administrative, office, or customer support roles, you offer valuable experience in either the hospitality, tourism, travel, BPO, Call Centre sectors or NGO membership environment.
- You are technically proficient in MS Office and CRM Software.
- Strong accounts acumen, including bookkeeping, collections, and finance.
- You are solutions-driven, with the ability to demonstrate strong initiative and a natural drive for finding innovative solutions.
- Strong data capturing, data management and reporting skills.

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