Administrative & Customer Support Specialist

2 weeks ago

Johannesburg, South Africa Affinity International Full time

**About the Role**:
We are seeking a smart, well-spoken and detail-oriented professional to support our client with a blend of administrative, billing, customer service, and general finance tasks. This role requires someone proactive, organised, and comfortable engaging with customers in a professional manner.

**Key Responsibilities**:

- ** Administration**:

- Manage day-to-day administrative tasks such as scheduling, filing, and data entry.
- Maintain accurate records and documentation.
- ** Billing & Finance Support**:

- Prepare and process invoices.
- Track payments and reconcile accounts.
- Assist with expense reports and general financial administration.
- ** Customer Service**:

- Provide prompt, courteous, and effective responses to customer needs.
- Follow up on outstanding issues to ensure resolution.
- ** General Support**:

- Assist management with ad-hoc tasks.
- Contribute to process improvements and workflow efficiency.

**Qualifications & Skills**:

- Previous experience in administration, customer service, or finance-related roles.
- Strong communication skills (verbal and written).
- Tech-savvy with good knowledge of MS Office / Google Workspace.
- Basic understanding of billing processes and financial admin.
- Organised, reliable, and able to prioritise multiple tasks.
- Professional, approachable, and confident when speaking with clients.

**What Were Looking For**:

- Smart and quick to pick up new systems.
- Well-spoken and professional in communication.
- Flexible and willing to handle both routine and varied tasks.
- Driven to support the team and ensure smooth operations.

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