Customer Support Specialist

2 days ago

Johannesburg, South Africa IQbusiness South Africa Full time

We have an exciting opportunity for a Customer Support Specialist to provide customer support to internal stakeholders as well as external clients, through the set-up, administration and maintenance of projects and products executed through the IQbusiness Insights platform.

**Roles & Responsibilities**:

- **_
Client and Stakeholder Support:_** Provide support to clients, team members and internal stakeholders.
- **_ Operational Tasks:_** Carry-out operational tasks, including in-platform technical project set-up; data cleaning; file management and uploading; survey scripting, testing and deployment as well as project monitoring.
- **_ Operational Administration:_** Carry-out administrative tasks related to customer support including ticket review and resolution.
- **_ Personal Development:_** Drive personal development aligned with OKR’s through self-teaching and knowledge sharing.
- **_ Quality:_** Ensure quality throughout project completion related processes.

**Competencies**
- Ability to support multiple stakeholders in a highly responsive, fast-paced environment
- General knowledge of market research as an industry would be ideal
- Passion for problem-solving with general and technical problem-solving abilities
- Cross-departmental collaboration
- Project management skills
- Effective communication skills
- Effective at multi-tasking
- Eager to learn and master new skills
- Approachable “go-to” person
- Adaptable
- Analytical thinker
- Attention to detail
- Process oriented approach to work
- Customer-focused
- Time management skills
- Strives for service delivery excellence

**Requirements**:

- Matric
- Minimum 1+ [one] years’ practical experience in a customer support; technical support; research; project management; product development or Information Technology [IT] role.
- Curent relevant qualification certifications [if relevant].
- Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.
- Competence and experience using software and tools such as CSS and HTML is advantageous.
- Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification_
- IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals_

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