Executive Head: Banking

Who are we
- The Sanlam Group is a leading financial services provider founded in 1918, operating across 32 African countries with its headquarters in Cape Town, South Africa. In South Africa, the Group serves over 7 million clients through its core business segments including life insurance, general insurance, investment management, and financial planning services. Sanlam's South African operations span traditional insurance products, retirement and investment solutions, healthcare administration, and emerging financial technology services. The Group maintains a significant market presence through multiple distribution channels including tied agents, independent financial advisors, and digital platforms, while actively pursuing transformation and digitalization initiatives to serve South Africa's diverse customer base across metropolitan, township, and rural markets.
- Purpose of the Role
- The Sanlam Group is a leading financial services provider founded in 1918, operating across 32 African countries with its headquarters in Cape Town, South Africa. In South Africa, the Group serves over 7 million clients through its core business segments including life insurance, general insurance, investment management, and financial planning services. Sanlam's South African operations span traditional insurance products, retirement and investment solutions, healthcare administration, and emerging financial technology services. The Group maintains a significant market presence through multiple distribution channels including tied agents, independent financial advisors, and digital platforms, while actively pursuing transformation and digitalization initiatives to serve South Africa's diverse customer base across metropolitan, township, and rural markets.
- Key Interfaces

**Internal**:

- Group CEO, Sanlam Fintech CEO, SFT CTO, SFT CPO & SFT CDO, Heads of Retail Mass / Affluent / Corporate, Chief Marketing Officer, Chief Digital Officer, Chief Risk Officer, Distribution Executives, Data & Analytics Head

**External**:

- TymeBank SA executive team, Regulators (FSCA, SARB), key suppliers, CEO of the Sanlam | Tyme retail Credit JV and other Fintech partners

**Key Responsibilities**

**Strategic Leadership**
- Define and lead Sanlam’s transactional banking strategy, including positioning, value proposition, and product priorities.
- Drive Sanlam’s integrated financial services ambition by embedding transactional banking into the Group’s broader retail strategy, particularly through the Blue App and connected platforms.
- Strategic (non-executive) oversight of the Sanlam | Tyme retail Credit JV, through board representation on the Joint Venture (JV) ensuring alignment with Sanlam’s broader insurance and financial services strategy.
- Develop and maintain a comprehensive understanding of market trends, competitive landscape, and regulatory changes to inform strategy and decision-making.
- Foster a culture of continuous improvement, innovation, and customer-centricity within the banking team, ensuring alignment with Sanlam’s core values and mission.

**Commercial Ownership**
- Serve as the P&L owner of Sanlam’s transactional banking outcomes, including revenue growth, cost to serve, acquisition cost, and return on capital.
- Set and manage performance metrics across acquisition, usage, cross-sell, retention, and contribution margin.
- Translate customer insights, behavioural data, and performance signals into product and engagement improvements.
- Develop and implement pricing strategies to maximize profitability while ensuring competitive positioning in the market.
- Oversee the funding strategy for the Credit JV originated assets held on Sanlam’s balance sheet.
- Collaborate with Treasury and Finance to ensure capital efficiency, balance sheet optimisation and risk-adjusted returns on Sanlam’s JV Credit balance sheet.

Key Responsibilities

**Enterprise Mobilisation**
- Align and mobilise key Group Clusters including Sanlam Fintech, SGT, SLS, Santam and Sanlam Investments around a shared set of banking outcomes.
- Drive customer value propositions and cross-sell strategies across all banking products, including credit.
- Act as executive integrator, removing silos and ensuring all enablers required for banking success (e.g. journeys, data flows, advisor tools, incentives) are owned and delivered.
- Ensure the Blue App is recognised and resourced as the strategic home of banking engagement.
- Foster strategic partnerships with technology and fintech companies to enhance digital banking capabilities and drive innovation.

**Partnership & Governance**
- Act as Sanlam’s executive lead in banking joint ventures and partnerships, most notably with TymeBank and the Credit JV.
- Serve on partnership steerco structures; oversee commercial agreements, roadmap alignment, and performance monitoring.
- Uphold regulatory alignment, risk controls, and governance frameworks in collaboration with Risk, Legal, and Compliance teams.
- Devel