Credit Controller

2 weeks ago

Bellville, South Africa A24 Group Full time

The Credit Controller plays a crucial role in achieving timely debt collection for assigned accounts, minimizing exposure to bad debt, and maintaining accurate records in the sales ledgers. This position demands a proactive, organized, and detail-oriented professional who excels in communication, problem-solving, and goal achievement.

**Qualifications and Experience**:

- Proven track record in a credit collections department
- Numerate and computer literate
- Must be proficient in Excel and Pastel
- Excellent telephone etiquette and communication skills
- Highly organized, self-motivated, and goal-oriented
- Strong administrative skills with a keen eye for detail
- Persistence and tenacity in debt recovery efforts
- Proficient in letter writing and written communication
- Ability to work hard and adapt to various job responsibilities
- Flexible in job role, able to work both independently and as part of a team

**Key Responsibilities**:

- **Debt Collection**: Maximize cash collection by meeting monthly cash collection and age reduction targets set for the assigned portfolio of clients.
- **Client Communication**: Initiate timely and sustained telephone contact with clients to address outstanding debts and maintain regular communication.
- **Record Keeping**: Maintain accurate records of all client interactions and follow-up actions, ensuring that no task is left unrecorded or unresolved.
- **Customer Queries**: Promptly address customer queries and inquiries, directing them to the appropriate credit controller or escalating as necessary, while ensuring timely resolution.
- **Issue Resolution**: Remove barriers to payment delays by actively following up with clients, processing credit notes efficiently, resolving queries and complaints promptly, and identifying improvements in system and operational procedures.
- **Cash Handling**: Accurately post and allocate cash, following provided instructions for cash posting as needed.
- **Risk Management**: Monitor clients for potential bad debt and collaborate with directors to take appropriate actions, including suspension of supply and credit facilities per company policies.
- **Statement Management**: Regularly send statements to clients, ensuring clarity, understanding, and full reconciliation before distribution.
- **Sales Ledger Maintenance**: Manage the sales ledger, including the proper setup of new accounts and alignment with client preferences and organizational structures.
- **Cash Allocation**: Adhere to guidance notes on cash allocation procedures.
- **Credit Card Payments**: Accept credit card payments after receiving proper training.
- **Training and Assistance**: Provide training and support to new personnel as required.
- **Communication**: Maintain open and effective communication with management regarding issues, performance, and progress.
- **New Business Onboarding**: Oversee the opening of new client accounts, including thorough vetting processes, and ensure all required documentation is accurately completed, verified, and filed.

**Key Competencies**:

- Proactive and self-driven
- Strong problem-solving skills
- Deadline-oriented
- Team player with the ability to work independently
- Exceptional interpersonal skills
- Adaptable and flexible in handling diverse responsibilities

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