Fleet Service Controller

2 days ago

Witbank, South Africa Armstrong Appointments Full time

**About the company**

This is a truly South African company with over 35 years of experience, leading developments with innovative solutions that solve customer’s operational difficulties daily.

**PURPOSE OF THIS ROLE**

The main purpose of this position is to be ensure effective and efficient scheduling timeously of New Installations, Repairs and Re/De-installations by Technicians.

**ROLES AND RESPONSIBILITIES**
- To receive new requests for installations from the New Business and Contracts Department.
- To efficiently schedule all customer requests to ensure that Technicians’ time and knowledge is optimally used.
- To consistently monitor progress of all calls logged and scheduled.
- To liaise with control room to test customer vehicles when required.
- Ensure 100% of jobs are allocated to technicians.
- Ensure all internal systems are used to allocate work to technicians.
- Ensure all necessary information is captured and updated on the system.
- To efficiently schedule all customer requests to ensure that Technicians’ time and knowledge is
- optimally used.
- To consistently monitor progress of all calls logged and scheduled.
- To liaise with control room to test customer vehicles when required.
- Ensure 100% of jobs are allocated to technicians.
- To ensure that all information is logged or processed on the in-house systems with a 100% accuracy.
- To check warranties and to follow up on worksheet to ensure accurate invoicing.
- To complete all office administration efficiently.
- To receive customer calls and provide assistance where possible to ensure query resolution.
- To be responsible for Stock Control function.

Qualifications:
National certificate (Grade 12/Matric)

**Experience**:
**RELEVANT EXPERIENCE**

3 years proven relevant experience in Vehicle Tracking/Fleet Management/Fleet Logistics/Supply Chain

**SOFTWARE EXPERIENCE REQUIRED**
- MS Office-Intermediate
- MS CRM - Intermediate

**PERSONALITY PROFILE**
- Adhering to principles & values
- Presenting & communicating
- Following instructions & procedures
- Analysing
- Planning & organising
- Working with people
- Writing & reporting

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