Technical Training Supervisor

**Knowledge, Skills and Abilites**
- Automotive technical skill requirement of our products vs. the local market experience /competence
- Multiple time zones to facilitate communication across markets
- Personality and conducive to knowledge transfer across cultural boundaries
- Able to walk people of various levels of an organization through complex data utilizing efficient and effective methods, as determined most appropriate for the audience and contents.
- Relationship building - able to read and connect with partners (internal and external) andestablish collaborative partnerships.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire people to achieve their full potential.
- Project management skills, including the ability to plan, organize, and execute training initiatives on time and within budget.
- 5-10 years’ workplace experience within the Automotive technical training or after sale business or Automotive manufacturing.
- Relevant technical qualification relating to vehicle diagnosis, testing and repair procedures, business strategy, or related field.
- Extensive experience in the automotive industry, with a strong background in technical training, service, or sales roles.
- Demonstrated expertise in curriculum development, instructional design, and training delivery methodologies, particularly in a multicultural or international context. Good familiarity with automotive technical training processes (e.g. Training Planning, Delivery, Development, and Supervision)
- Good knowledge of vehicle diagnostics methods and practices.
- Computer literacy and competency with the basic Microsoft Office
- English and Local languages.

**Operation of Technical Training Center on day-to day basis**
- Ensure and maintain training facility tools & equipment, teaching aids, and training vehicles for readiness and safety.
- Conduct Training Facility Safety Audit daily / quarterly /yearly
- Manage training material readiness for classroom training (Printing for Student Guides, student worksheets, and Tests)
- Coordinate and manage ordering of meals and coffee breaks for trainees prior training date. (For markets that have complimentary lunches & snacks)
- Coordinate and work with Field Service Engineer’ (FSE’s) to improve training class fill rate.
- Arrange technician survey for training improvement with action plan.
- Conduct monthly technical training governance meeting and provide appropriate plans and solutions.
- Provide Helpdesk service to dealers for training operation and coordinate with related teams; Standardized Training and Resource System (STARS), FSE, SEO for that concern.
- Support SEO budget preparation and approval for Facility CAPEX (Asset) & OPEX (Training Variable cost)

**Training planning and Calendar**
- Work with central STARS team on Training Calendar
- Review Training Calendar and adjustment based on vehicle planned or timing changes to meet all deadlines.

**Technical Training Courses Readiness**
- Cooperate with Technical training development or design team for new training courses implementation in market (Curriculum, New Model Training (NMT), FIRFT)
- Review technical training materials and market relevant adjustment that retain high quality of technical training such as curriculum, new model training and market special course to improve FIRFT in markets.
- Training material translation review, feedback, and rectification (local language) and support trainer voice over process for eLearning development.
- Develop special training courses or short training to support FIRFT based on market required.
- Cooperate with STARS team for technician certification paths and deliver the transition plan to implement new training courses in market.

**Trainer skill improvement development.**
- Provide assessment and improve the overall training performance and quality of the training program.
- Further trainer skill development, provide coaching, evaluation, and conduct trainer development plan to improve and maintain trainer’s performance.
- Manage and implement Train the Trainer events to suit market requirement.

**Program support**
- Deliver the reward and recognition program plan and implementation in applicable markets.
- Deliver and support a School to Work program (Apprentice program) in applicable markets.
- Deliver technician entry program such as Bridge program for technician from other Original Equipment Manufacturers (OEMs) entering Ford.
- Support Skill Competitions (market specific)