Client Care Graduate

1 week ago

Pretoria, South Africa FAIS Ombud Full time

Duration - The duration of the programme is twelve (12) months.

**Benefits of the programme**:

- Exposure to working in a target-driven environment on complaints received by the publicagainst financial service providers and to move same towards a resolution in a procedurallyfair, informal, economical and expeditious manner.
- Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
- Opportunity to be part of an established statutory office and a Mentorship Programme.
- South African citizen with a valid South African Identity document.
- Office Administration Diploma (NQF 6)
- Passion for public service and an interest/desire to work in the Financial Sector.
- Strong academic background.Must be able to work in a stressful environment, willing to learn and work extra hours.
- Energetic, self-driven and deadline driven.
- Must be computer literate.

**Key Performance Areas**:

- Register new complaints.
- Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or theFinancialServices Ombuds Scheme Act 37 of 2004 (FSOS).
- Assist and guide complainants in whether their complaint falls within the jurisdiction of theFAISAct or FSOS Act.
- Extract the essence of the complaint from available information provided and requestadditionalinformation where required.
- Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to otherrelevant entities.
- Liaise with complainants and financial service providers

FAIS OMBUD is an equal opportunity employer committed to the principles contained in its Employment Equity Policy.

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