Call Center Supervisor

4 days ago

Durban, South Africa Ciazcon Full time

Currently we are searching for a Call center supervisor for Durban, South Africa.

**Responsibilities of this Post**:
Manage operations and teams - hourly, daily and monthly KPIs.
Maintain and grow existing relationships with clients.
Hiring, training, coaching, and leading call center & sales representatives as they provide support for customers.
Contribute to improving our current products and services.
Contribute to the development and implementation of marketing strategies
Actively seek out and pursue new opportunities.
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.
Assisting other management team members in identifying trends and establishing call center goals.
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports, analysing call centre data and taking appropriate actions to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

**Requirements of this Post**:
University degree in related field.
At least three years’ experience as call center supervisor.
Experience working with Microsoft Office, specifically Excel.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management and customer service principles and policies.

  • Call Center Supervisor

    7 days ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Call Center supervisor for Durban, South Africa. **Responsibilities of this Post**: Develop objectives for the call center’s day-to-day activities. Evaluate performance with key metrics (accuracy, call-waiting time etc.). Monitor and improve ordering, telephone handling and other procedures. Conduct effective resource...

  • Call Center Supervisor

    5 days ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Manage operations and teams - hourly, daily and monthly KPIs. Maintain and grow existing relationships with clients. Hiring, training, coaching, and leading call center & sales representatives as they provide support for customers. Contribute...

  • International Call Center Agent

    1 week ago

    Durban, South Africa International Call Group Full time

    International Call Group is hiring again and we are looking for eager and talented individuals to join our international campaign. Upon your basic salary, you can also earn an attendance bonus. If you are goal orientated and looking to expand your career, this would be the perfect opportunity for you. Minimum requirements: - Grade 12 NSC - Proficient...

  • Call Center Agent

    1 week ago

    Durban, South Africa Alliance Skills Development Services Full time

    Are you ready to elevate your call center career? Alliance Skills Development Services is recruiting dedicated Call Center Agents on behalf of a leading International BPO. This is your chance to join high-impact campaigns in Collections, Customer Service, and Sales—on site in Umhlanga or Durban CBD. **Available Campaigns & Locations** - Collections (UK...

  • Call Center Agents

    1 week ago

    Durban, South Africa Augeo Corp Full time

    Requirements: - Excellent communication skills - Fluent in the English language - Computer Literate - UK experience What we offer: - Excellent Uncapped COMM Structure - Great working environment - Growth and stability - Attendance Bonus If you believe you meet our requirements, WhatsApp : 0679625284 For a Faster Response Use reference 'UK' **Job...

  • Call Center Agent

    2 weeks ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Call Center Agent for Durban, South Africa. **Responsibilities of this Post**: Answer courteously inbound calls. Provide personalized customer service by responding to the needs of the customers. Generate customer interest in the services or products offered by the company. Manage and update customer databases with the...

  • Call Center Agent

    1 week ago

    Durban, South Africa Tenaciti Marketing Full time

    Experienced call center agents required Must have at least 1 year experience in outbound cold calling. Experience in vehicle tracking sales will be advantageous R6000 basic + uncapped commission Mon - Fri 8am to 5pm Training provided and you will be required to pass a 10 day training program before issued a contract. Contact 08403112473 for any...

  • Call Center sales agent

    1 week ago

    Durban, KwaZulu-Natal, South Africa Employed2020 Full time R150 000 - R250 000 per year

    Company DescriptionEmployed2020 is dedicated to empowering individuals struggling to find employment or looking to earn extra income. We offer the opportunity to join our team as an Employed2020 Agent, enabling you to sell various mobile, insurance, funeral cover, investment, and other products within your local community. Our mission is to help you overcome...

  • Call Center Agent

    2 weeks ago

    Durban, South Africa Premier Full time

    At Premier, we recruit and invest in our employees for the long term. We believe that our growth depends on us having the right people with the right skills and the right attitude. We have a high-performance environment that attracts like-minded people who want to be their best every day and in doing so we grow together. The Call Center Agent is expected to...

  • Sales Agent

    2 weeks ago

    Durban, South Africa Mariposa Call Center Full time

    Mariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for full-time, experienced Sales representatives (remote) to join our business to the consumer sales team. Our fun and supportive culture are in a place where you can develop your sales career and grow within our organization. We are hiring...