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Call Center Agent

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Durban, South Africa Premier Full time

At Premier, we recruit and invest in our employees for the long term. We believe that our growth depends on us having the right people with the right skills and the right attitude. We have a high-performance environment that attracts like-minded people who want to be their best every day and in doing so we grow together. The Call Center Agent is expected to make and receive calls and respond to customer complaints and queries as well as sales orders.

**Qualification Requirements**:
Matric

**Experience Requirements**:
1 year of previous experience working on excel

Communication-written, verbal

Problem-solving

Numerical ability

Innovation/Continuous Improvement

Teamwork

Accountability

Organizational Understanding

Proactive thinking

Confident and outspoken to fit team’s culture.

Good people skills.

Well-spoken.

Energetic and friendly towards customers.

**Key Outputs**:
Ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.

Deliver customer services in line with agreed processes which includes but is not limited to:
Ordering and variance follow up on exceptions and outstanding orders.

Returns minimization.

Identifying in-store merchandising issues and reporting this to the manager

Keeping accurate records as needed for the business per customer.

Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.

Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries

Identify “on hold customer” orders and “price exceptions” and escalate to manager