Outbound Sales Agent

1 day ago

Woodstock, South Africa Job Crystal Full time

his multi-functional role provides an excellent opportunity for an experienced individual with Outbound Sales, E-Commerce and Superior Customer Service experience.
Duties & Responsibilities
- To meet the set standards of productivity and quality in the department to achieve set KPIs and financial targets.
- To provide superior customer service across all communication channels.
- To have an in-depth knowledge of the Retail Capital products to enable you to impart this information to all customers on-line as well as telephonically.
- Good understanding of company rules and policies.
- To actively engage with stakeholders to ensure that all requests from customers are managed accurately and timeously.
- To accurately and with a high level of customer service in mind relay positive and negative decisions to clients.
- Dealing with requests from new or existing customers.
- Contribute to a positive team and working environment.
- Ability to work with strict turn-around times ensuring a superior customer experience.
- Provide detailed feedback gained from customer conversations.

Key requirements for this position include:

- High level of attention to detail.
- A strong attendance, reliability and punctuality record.
- A strong work ethic and proven track record of being proactive and using initiative.
- Be pro-active in planning and organising daily tasks (understanding and meeting turn-around time targets).
- A clear understanding and proven delivery of Customer Service and Sales.
- A positive and flexible approach, ready and willing to do anything to get the job done.
- Ability to deal with difficult customers and situations in a professional and customer service focussed manner.
- Drive and commitment to making a success.
- Shows strong interpersonal and team working skills, able to communicate successfully with a wide variety of people across all levels of the business (Operations, E-commerce Managers and Executives).
- Ability to work independently and as part of a team, pre-empting and problem-solving issues as needed.
- Possesses excellent time management and relationship skills able to multi-task and prioritise tasks effectively.
- Driven and self-aware.

Qualification & Experience:

- Matric.
- Strong sales experience critical.
- 3-5 Years Call Centre experience.
- E-Commerce/Chatbot experience beneficial.
- Financial services experience (advantageous)

Job related knowledge & skills:

- Microsoft Office, with proven Excel skills.
- Advanced business writing skills.
- Advanced conversational skills.
- Typing skills (minimum 30 words per minute).
- High level of Sales skills.
- Creative, innovative, and resourceful thinking.
- Comfortable navigating and providing online support where required.

**Job Type**: Temp to perm
Contract length: 3 months

**Salary**: Up to R9,000.00 per month

Ability to commute/relocate:

- Woodstock, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)

  • Outbound Collections Agent

    2 weeks ago

    Woodstock, South Africa Nimble Credit Solutions Full time

    **Outbound Collections Agent** **Job Purpose**:To negotiate with arrears account customers to maximise debt recovery and profitability **Reporting to**:Team Manager **Key Performance Areas** - Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products. **Requirements**: - Atleast 6 months...

  • Sales Agent

    2 weeks ago

    Woodstock, South Africa The Lewis Group Full time

    **Duties and responsibilities will include, but not be limited to**: - Outbound insurance sales calls to prospective customers strictly according to the insurance script - Offering insurance products to leads/referrals telephonically using a Script, - Ensure fair treatment of customers, central to our culture and identify opportunities to improve product...

  • Insurance Sales Agent

    1 week ago

    Woodstock, South Africa Lewis group Full time

    The individual will be a Call Centre Agent, part of a team of Call Centre Agents that: - Sell insurance products telephonically to potential policyholders by reading from an approved script, - Utilise a call center dialer to manage lead follow-up - Strive to achieve insurance policy sales and campaign targets - Assist policyholders with policy...

  • Insurance Sales Agent

    1 week ago

    Woodstock, South Africa The Lewis Group Full time

    The individual will be a Call Centre Agent, part of a team of Call Centre Agents that: - Sell insurance products telephonically to potential policyholders by reading from an approved script, - Utilise a call center dialer to manage lead follow-up - Strive to achieve insurance policy sales and campaign targets - Assist policyholders with policy...

  • Operations Sales Team Lead

    1 week ago

    Woodstock, South Africa Job Crystal (Pty) Ltd Full time

    **SPECIFICATION** A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for an Operations Sales Team Lead to manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and Outbound). **DUTIES AND RESPONSIBILITIES** Manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and...

  • Sales Agent

    2 weeks ago

    Woodstock, South Africa Two Three Bird Full time

    **Purpose** We are looking for energetic salespeople to join our specialist cyclist insurance solutions company. If you want to live and work in Cape Town but engage with UK clients and learn about insurance, we want to hear from you. You would be responsible for calling leads and closing the sale, therefore you should feel comfortable speaking over the...

  • Us Sales Agent

    3 days ago

    Woodstock, South Africa Surgo HR & Training Full time

    Surgo has partnered up with a specialist global cyclist insurance solutions company and they are looking for an energetic and motivating Sales Agent to join their team based in Woodstock, Cape Town. If you are keen to work with international clients and learn about insurance, we want to hear from you! **Job Purpose**: You would be responsible for calling...

  • Conceirge Agent

    5 days ago

    Woodstock, South Africa Job Crystal Full time

    Reporting to the OPERATIONS TEAM LEADER SPECIFICATION This multi-functional role provides an excellent opportunity for an experienced individual with Outbound Sales, E-Commerce and Superior Customer Service experience. Duties & Responsibilities - To meet the set standards of productivity and quality in the department to achieve set KPIs and financial...

  • Call Centre Agent

    3 days ago

    Woodstock, South Africa Lewis group Full time

    **Requirements**: ▪National Senior Certificate (or equivalent) **Experience**: ▪1-year Sales/Customer Service Call Centre (outbound) experience in a Call Centre environment. **Competencies (Knowledge/Skills)**: ▪Fluent in English, and to speak/understand 2 to 3 additional South African languages would be advantageous (Sotho, Sepedi and...

  • Sales Agent

    2 weeks ago

    Woodstock, South Africa Two Three Bird Full time

    **Purpose**: We are looking for energetic people to join our specialist cyclist insurance solutions company based in Woodstock, Cape Town. If you are keen to work with international clients and learn about insurance, we want to hear from you. You would be responsible for calling leads and closing the sale, therefore you should feel comfortable speaking over...