Digital Customer Experience

6 days ago

Cape Town, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Wholesale & Retail Trade

**Job category**:Media, Advertising, PR, Publishing and Marketing

**Location**:Cape Town

**Contract**:Permanent

**Remuneration**:Market related

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
We are looking to recruit a UI/UX Designer to join the Customer Experience team within Marketing. This role will report to the Customer Experience Manager.

**Job description**:
**Job Purpose**:

**Job Objectives**:

- To support the CX Manager in delivering digital touchpoint experiences that our customers engage with
- To support the CX manager in developing customer journey strategies that consistently improve the customer experience for Clicks and drive a customer centric culture throughout the business
- To manage all UI and UX design interfaces across the CX design process
- To prepare all UI and UX design changes
- Assist in user testing across all UX business projects across the Clicks brand
- To analyse CX and UX data to inform our UX design process
- To work closely with the UX Researcher in creating user-centred designs by understanding business requirements, and user feedback
- To identify and troubleshoot UX problems (e.g. responsiveness)
- To collaborate effectively with key marketing stakeholders and design team members

**Minimum requirements**:
**Job related knowledge**:

Essential:

- User testing research (applied)
- Analyse research findings for a better understanding of user insight (applied)
- Good understanding of analytics and the UX design process (applied)
- Good understanding what motivates a customer (applied)
- Experience as a UI/UX Designer (applied)

Desirable:

- Previous UX research (particularly retail)
- Understanding of HTML and CSS

**Job related skills**:

- Analytical thinking : ability to read user and market research findings using logical and scientific reasoning (competent)
- Written and verbal communication (competent)
- Ability to conduct research (competent)
- Attention to detail (competent)
- Time management skills (competent)

**Job experience**:

- Essential: Minimum of 2 years’ experience in user interface design (desirable in UX retail/FMCG marketing)
- Desirable: 3 years’ experience in user interface design (desirable in UX retail/FMCG marketing)

**Education**:

- Essential: Bachelor’s Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline)
- Desirable: Degree/Diploma in Design, Fine Arts, Engineering or related field

**Essential Competencies**:

- Deciding and Initiating Action
- Working with People
- Writing and Reporting
- Analysing
- Presenting and Communicating Information
- Learning and Researching
- Planning and Organising
- Adapting and Responding to Change

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