Customer Support Training Analyst

2 weeks ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
The primary objective of this position will be to support training for South Africa operations in the GCC.

**What You'll Bring**:
**Training development and facilitation**:

- Delivers new hire training programs to new employees within operations including consumer, TUCI, auto, and commercial areas within the South Africa business unit.
- Incorporates learning objectives, activities and assessment into all training facilitations.
- Provides training to operations teams as products, systems, and procedures change.
- Provides training to operations teams in support of process/policy changes
- Continues to act as a point of contact for representative coaching, furthering representative development.
- Identifies new areas of opportunity to develop and deliver ongoing development for associates.
- Develop and update training materials and knowledge base content (Help Site) to be current with operational needs and policies.
- Create and distribute associates communications as needed through the knowledge base (Help Site).
- Represent training team on Enterprise Operations projects.
- Additional projects and duties as assigned.

**Impact You'll Make**:
**Knowledge, skills and abilities (KSA’s)**:

- Bachelor’s degree preferred, but not required.
- 2-5 years of training delivery experience/background in a training role.
- 1-2 years of training experience with voice/data call center agents
- Background in training in a classroom and/or a virtual environment.
- Comfort level with general technical concepts and training of these concepts.
- Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
- Strong attention to detail.
- Quick to learn, with a goal of becoming a SME on an all processes.
- Comfortable presenting and training groups on average of 5-15 people.
- Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training is completed.
- Holds trainees accountable and assists in nesting phase of training development.
- Ability to maintain focus, flexibility, and organization.
- Comfortable working in fast-paced environment.
- Ability to identify gaps in representative knowledge, skills, etc.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

LI-Remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Analyst, Customer Support Training

  • Technical Support Analyst

    11 hours ago

    Johannesburg, South Africa Sage Full time

    As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...

  • Senior Technical Support Analyst

    7 days ago

    Johannesburg, South Africa Sage Full time

    Sage is seeking two Senior Technical Support Analysts to join our team in Johannesburg. In this hybrid role (with a minimum of three days per week on-site), you’ll play a key role in supporting our cloud-first strategy and delivering an exceptional omnichannel experience across a variety of products and platforms. You’ll provide expert technical...

  • Senior Technical Support Analyst

    7 days ago

    Johannesburg, South Africa Sage Full time

    **Job Description**: Sage is seeking two Senior Technical Support Analysts to join our team in Johannesburg. In this hybrid role (with a minimum of three days per week on-site), you’ll play a key role in supporting our cloud-first strategy and delivering an exceptional omnichannel experience across a variety of products and platforms. You’ll provide...

  • Senior Technical Support Analyst

    2 days ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The Senior Technical Support Analyst’s main duties will be to: - Assist customers with problems and queries relating to the Kerridge system software after they have gone live - Accurately resolve complex problems by using, analytical, technical and programming skills following programming guidelines - Ensure that all customers receive an efficient,...

  • Systems and Support Analyst

    2 weeks ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To investigate, monitor and resolve system and business issues or problems and to ensure the daily running of systems Hello Future Systems and Support Analyst Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part...

  • Compliance Training Management Analyst

    1 week ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Compliance Training Management Analyst position will work with our Learning Management System in executing our annual Enterprise Compliance training and actively run the day-to-day operations. **What You'll Bring**: Enterprise Compliance Program Management **Compliance Training Management...

  • Production Support Analyst

    3 weeks ago

    Johannesburg, South Africa Fnz Full time

    Job Title Production Support Analyst Location Johannesburg (SA) Reports to Lead Analyst or Senior Service Analyst Role Description This role provides application support for the FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production...

  • Customer Analyst

    7 days ago

    Johannesburg, South Africa Smart Talent Full time

    As an Executive Search and Career Consultant specializing in the niche market of Supply Chain, I represent some of the top leaders and am called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams. A leading FMCG Company is looking for n Customer Analyst to be based at their office...

  • Analyst Batch Customer Engagement

    1 week ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: As a Client Services Analyst, you are the custodian of client and sales engagement for TransUnion working as a key contributor to the Batch Credit Services team. You will be responsible for partnering with the sales team, stakeholders and managing client relationships jointly with sales by...

  • Finance Support Analyst

    2 weeks ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ This is a great opportunity to gain in-depth knowledge and experience in the complex and...