Human Capital Ops Associate

**Introduction**

**Role Purpose**

The **Human Capital Ops Associate** is responsible for delivering on all Human Capital administrative requirements, thus ensuring excellence in the Human Capital value chain.

**Requirements**:
Qualifications:

- HR Degree or related qualification
- Qualification as a Psychometrist or Industrial Psychologist advantageous

**Experience**:

- Minimum 1-2 years HR administration including recruitment, employee benefits and HR Data experience

Knowledge:

- Knowledge of recruitment workflow process, onboarding and employee benefits-related matters.
- Knowledge of general Human Capital practices

**Duties & Responsibilities**

Recruitment and Selection:

- Coordinate components of recruitment and talent acquisition.
- Coordinating of interviews, psychometric testing and verification checks within relevant time frames.
- Track and drive the recruitment process
- Maintain and update recruitment tracking documents and follow up on outstanding items
- Maintain and update all system aspects with regards to the recruitment process
- Continuously develop skills through guidance from specialist around shortlisting, sourcing and interviews
- Contribute to the recruitment process by keeping abreast of developments or innovation within the talent acquisition environment.

Onboarding and Benefits:

- Proactively engage with employees pre-employment regarding benefits to enhance employee experience.
- Provide first line support to employees regarding their requests/needs and direct them to appropriate channel for assistance when necessary.
- Provide support to employees on employee benefits such as health benefits, retirement plans, etc.
- Assist employees complete and submit relevant paperwork to ensure compliance with the legislative requirements and standards.
- Use various communication methods to provide information to employees regarding benefits and human capital practices to enhance their experience within MMH.
- Partner with HC Business Partners to share insights and trends and address gaps in human capital processes.
- Proactively provide guidance to employees about the impact of any life changes or events on their benefits
- Proactively engage with employees regarding new benefit options, updates, legislative changes etc to ensure ongoing engagement with benefits or products.
- Arrange benefits information sessions (EVP, medical aid and retirement scheme) for all new employees to assist with their financial wellness choices.
- Promote and create awareness of financial advice available to employees.
- Coordinate and support the exit of employees to ensure the employee experience remains engaging and risks are mitigated.
- Provide guidance on HC processes, policies and procedures and benefits (such as performance excellence, annual increase, bursaries, maternity leave, leave surrender, long service etc.) and employee benefits.
- Provide guidance and support to employees on Human Capital systems and processes.
- Make recommendations to improve processes and procedures in order increase administrative efficiencies.

Client
- Provide authoritative, expertise and advice to clients and stakeholders
- Build and maintain relationships with clients and internal and external stakeholders
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility

People
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Develop and maintain productive and collaborative working relationships with colleagues, peers and stakeholders.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving your career development

**Competencies**
- Business Acumen
- Attention to Detail
- Client/Stakeholder Commitment
- Drive for Results
- Collaboration
- Self-Awareness and Insight
- Diversity and Inclusiveness