Training Facilitator
3 days ago
**Advert**
- People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
**Key Responsibilities**
- Provides high impact instruction and facilitation to Sage colleagues, customers, and/or partners
- Becomes the Subject Matter Expert for assigned product, including deep product knowledge and the domain business knowledge
- Create learning materials to be used as tools to enhance the learning experience e.g., PowerPoint, Sway, Prezi, Slido etc
- Provides feedback of learning content quality, delivery quality, and product quality into business for continual improvements
- Constantly manages positive and constructive feedback from customers, business partners, peers, colleagues etc.
- Responsible for managing learning environment processes, technology, and provisioning
- Can work independently on the delivery of highly complex content
- Deep understanding of the meaning of a High-Performance Learning Journey
Skills, know-how and experience:
Must have:
- Sage certifications and/or experience
- Minimum of 1 year experience in a product education environment
- University degree educated or equivalent experience
- Strong knowledge of adult learning theory and must demonstrate exceptional facilitation/teaching skills for adult learners
- Experience with Microsoft Office, eLearning, and virtual learning technologies
- Must have exceptional communication and organisational skills, demonstrate initiative and work well in a team-based environment
- Be a strategic thinker, results-oriented, and demonstrate a strong orientation toward outstanding customer service with a complete willingness to accept accountability for results
Additional Skills for this specific position:
- Experience working with cloud business solutions as a key user
- Project management and Implementation experience of a business solution is a plus
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