Training Facilitator

**About Us**:
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Proactively engage with internal and external partners to understand their training needs and expectations, designing comprehensive training plans aligned with organizational goals and industry standards.
- Develop and implement engaging training programs tailored to different audiences, utilizing innovative strategies and technology to ensure maximum impact.
- Coach and mentor unit managers and supervisors where needed to ensure cleaning and managerial excellence.
- Execute the training process from start to finish, including planning, preparation, administration and delivering dynamic training sessions that promote knowledge retention, skill development, and confidence building.
- Utilize knowledge of human behavior and change management principles to influence positive outcomes and foster a culture of continuous learning and development.
- Provide constructive feedback to trainees to support their growth and performance improvement.
- Capture training data and evaluate the effectiveness of training programs, identify areas for improvement and innovation to enhance the overall learning experience and implement.
- Analyze training data to identify trends and opportunities for development, reporting on training activities and outcomes to management and stakeholders.
- Foster a culture of continuous learning and development within the organization.

**Skills and Competencies**:

- Delivering Objectives
- Designing and Developing skills (PowerPoint).
- Planning & scheduling
- Organising (resources for training and assessments).
- Facilitation skills (Influence and Inspire).
- Cleaning skills
- Basic and Specialized (Healthcare, Commercial, Industrial, Logistics, Hospitality, and other relevant segments).
- Understanding of SharePoint, Teams Vision Skills portion, E-learning Platform.
- Report writing (Basic).
- Drawing reports from Vision and E-learning platform.
- Proven experience in developing training plans, designing, and delivering impactful training programs, project managing the training process, with certification in training, instructional design, assessment, and moderation preferred.
- Strong presentation and communication skills, with the ability to engage internal and external customers as well as audiences of all levels.
- Excellent interpersonal skills, with a positive and motivating approach to influencing others.
- Proactive problem-solving abilities and adaptability to fast-paced environments.
- In-depth knowledge of contract cleaning practices and industry standards across different sectors.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required, with experience in video script writing and Learning Management System (LMS) administration preferred.

**Qualifications**:

- Grader 12.
- Trainer qualification **(advantage)**.
- Assessor Qualification & registration at Services Seta against NQF 1 H&C** (advantage)**.
- Moderator Qualification & registration at Services Seta against NQF 1 H&C **(advantage)**.
- Must have own vehicle and valid driver’s licence.