Training and Development Facilitator

5 days ago

Johannesburg, South Africa Cashbuild Full time

**About the job Training and Development Facilitator**: **Requirements**: - Relevant Human Resource Diploma/Degree. - Minimum 2-3 years experience in Wholesale and Retail. - Or 5 years related experience. - Experience in delivering and administering skills programmes - Working knowledge of training methodologies - Ability to handle pressure - Qualified facilitator will be advantageous - Working knowledge of MS Office, (Word, Excel and Power point) **Key Performance Area** **Description** **Facilitation** - Conduct relevant Learnerships skills programs and short courses as per the operations training calendar **Portfolios of evidence** - Ensure portfolios of evidence are correctly and timeously completed by delegates and assessed within specified time lines - Conduct follow up visits with delegates after the classroom training to ensure principles taught in the classroom can be applied practically **Certification** - Ensure all delegates receive their certificates once received from the SETA or internally **Administration** - Ensure all required documentation relating to the facilitation of a programme is submitted to Support Office - Draft and submit monthly report on training conducted and make any recommendations if required **Course design** - Design training programme material in line with the required outcome as and when required. **Competencies** **Description** **Drive for results** - Achieves set targets and completes work accurately and at the required standard. - Delivers best practice quality/ standards as established in the company. - Makes an effort to follow through on commitments **Solve Problems** - Identifies problems and seeks root cause. - Resolves problems and escalates issues accordingly. - using relevant information available in own department and operational work environment to resolve problems **Make Decisions** - Makes decisions within framework of company policies and within set timelines. - Makes decisions giving due consideration to consequences of the decision made in area of responsibility. - Implements decisions made in line with agreed processes and policies **Plan** - Plans within framework of operationally/department policies and procedures **Handle Pressure** - Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures. - Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations. - Calms others who are expressing frustration or anger " **Influence** - Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context. - Displays appropriate, written presentation and oral communication aligned to audience requirements. - Projects credibility and confidence even when faced with obstacles. **Assert Authority** - Gets ones point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced - Asserts self during interpersonal situations. - Maintains and projects confidence, even in adverse circumstances. - Makes a positive personal impact that is clear and concise for the audience. - Facilitates open, direct two-way communication. **Communicate** - Assesses the needs of audience in order to deliver appropriate message and content. - Applies communication strategies to ensure inputs from role players are discussed and acted upon - Actively shares information and ideas, and encourages others to share their views and concerns."

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