Personal Assistant

21 hours ago

Centurion, South Africa Risk Management Full time

**Introduction**
- Are you an experienced administrator with a keen eye for detail and a passion for supporting senior leaders? We're looking for a dynamic and organized individual to join our Group Risk Management team, supporting key executives including the Head of Forensics, Operational Risk, and Risk COO, Head of Actuarial Function, and Head of Sustainability.

This is a Hybrid role - the successful individual will be expected to be in the office on pre-determined days (in line with the Group’s office policy), and will also be expected to work with leaders who may not be based in the same office location as them.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- To provide an effective and efficient administrative, secretarial and operational assistant function to support the following executives in Group Risk Management:

- Head of Forensics, Operational Risk and Risk COO
- Head of Actuarial Function
- Head of Sustainability
- Other executives as directed

**Requirements**:

- Matric and a qualification in office administration, secretarial or equivalent
- At least 6 years of administrative experience in financial services
- Proficiency in the Microsoft Suite (Outlook, Word, Excel, PowerPoint)
- Exceptional minute-taking and budget management skills
- Strong verbal and written communication abilities
- Ability to maintain professionalism and confidentiality in all interactions

**Duties & Responsibilities**

**INTERNAL PROCESS**:

- Coordinate and maintain the executives calendars, schedule meetings, appointments and arrange refreshments as required
- Provide secretarial support for management and team meetings (agenda, minutes, action plans etc.) for the preparation and successful execution of meetings
- Arrange detailed travel arrangements and compile all the relevant documentation for travel-related meetings
- Screen correspondence and enquiries and respond independently where possible or redirect to other team members as appropriate
- Procurement ordering and management including preparing and submitting invoices for timeous payments
- Arrange team and Group Risk Management events as directed (including venue sourcing, gifts and management of external speakers)

**CLIENT PROCESS**:

- Build and maintain relationships with clients and internal stakeholders
- Maintain relationships with other administrative and assistants in Group Risk and across divisions where coordination is required
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed

**PEOPLE PROCESS**:

- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service
- Develop and maintain productive and collaborative working relationships with colleagues, peers and stakeholders
- Continuously develop own expertise in terms of role
- Take ownership for driving your own career development

**Competencies**
- Interaction with people
- Embracing change
- Attention to detail
- Decision making
- Teamwork
- Following procedures
- Escalating matters timeously for resolution
- Maintaining composure
- Meeting deadlines
- Strong verbal and written communication
- Problem-solving
- Interpersonal skills
- Professionalism
- Confidentiality

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