Virtual Administrative Assistant

7 days ago

Johannesburg, South Africa Unclog Plumbing Services Full time

We are seeking a detail-oriented and proactive Virtual Assistant to join our growing team. This remote position plays a crucial role in managing communications, scheduling, and administrative tasks to ensure smooth operations and outstanding customer service.

MAST HAVE A PROVEN SOLID INTERNET CONNECTION

Key Responsibilities:
1. Customer Communication
- Answer phone calls and respond to texts promptly
- Schedule appointments and address client inquiries
- Coordinate with technicians to ensure seamless service delivery

2. Job Coordination and Monitoring
- Track ongoing jobs to confirm completion and accurate invoicing
- Ensure clients are billed correctly and follow up on timely payments

3. Technician Support and Oversight
- Maintain accurate records of technician hours and assist with payroll prep
- Monitor compliance with company procedures and protocols

4. Reporting
- Prepare and distribute daily and weekly reports on sales, calls, clients, and job progress
- Track and analyze performance metrics to identify trends and improvement opportunities

5. Social Media Management
- Post daily updates across social media platforms to engage clients and promote services

Skills and Qualifications:

- Exceptional organizational and multitasking skills
- Excellent written and verbal communication
- Proficient in scheduling tools and reporting software
- Familiarity with social media platforms (Facebook, Instagram, etc.)
- Self-motivated and efficient in a virtual work environment

Schedule and Compensation:

- Hours: Sunday to Friday, 7:00 AM to 9:00 PM EST (flexible shifts).
- Pay: USD6 per hour.

**Job Types**: Full-time, Part-time

Pay: From R107,00 per hour

Expected hours: 20 - 60 per week

Work Location: Remote

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