Support Office Clerk

3 days ago

East London, South Africa The Focus Group Full time

The Focus Group East London, South Africa 15 April 2025 Junior 7500 - 9500 Full Time Market Related 2 years - 3 years Skills Microsoft Excel Sage Collections Accounting Client Management Ability to Meet Deadlines Planning Organizational Management Time Management Customer Service Industries Property Job Description
**JOB OVERVIEW**:
We are looking for an experienced and organized property administration clerk to join our team.
RESPONSIBILITIES
Leasing Administration
Ensure accurate leasing administration, billing and timely processing of receipts/refunds:
Maintain tenant files.
Ensure billing corresponds to lease.
Allocate tenant receipts.
Investigate all un-allocated receipts and clear against tenant accounts.
Process corrections of misallocations and unidentified receipts on a daily basis.
Ensure invoice/statements are issued timeously and rental and accruals and receipts are accurate at all times.
Ensure that pre-billing reports are checked for accuracy and approved for the next rent roll.
Ad-hoc invoicing
Manage processing of refunds when required.
Customer Liaison
Proactively manages tenant collections & ensures excellent customer service is delivered:
Maintain good relationships with all tenants in portfolio.
Collection of monthly rental due for portfolio
Reconciling of accounts
Following up daily, weekly, and monthly to ensure that debtors adhere to terms of payment.
Ensure that queries on any outstanding balances and/or other issues are attended to by the relevant team leader and follow-up on balance of payment where required.
Diarize payment arrangements for all outstanding balances and follow up telephonically on the agreed date.
Proactively engage with tenants, creating and maintaining professional relationships though structured communication and meetings.
Handling of tenant queries/complaints ensuring customer service SLAs are always adhered to.
Effective relationship management ensuring that accounts are paid on time.
Accounts Payable Administration
Ensures accurate accounts payable and cashbook processing for portfolio:
Reconciles processed work by verifying entries and comparing system reports to balances.
Record account expenses by cost centre and invoice details.
Ensuring all vendor paperwork and accounts are up to date.
Maintain accounts by verifying and posting account transactions.
**Full cashbook function including**:
Reconciliations between bank and ledger balances.
Review cashbook to ensure there are no duplicated items.
Following up and clearing of reconciling items.

**REQUIREMENTS**:
Grade 12
Diploma Accounting/finance advantageous
2-3 years in a similar role
Intermediate Excel skills
Property experience advantageous
Collections experience advantageous
SAGE experience advantageous
SKILLS
Ability to work as part of a team
Friendly, helpful, and service orientated
Excellent communication skills, written and verbal
Client management skills
Planning, organizing and time management
Deadline driven and achievement orientated
Ability to work under pressure to tight deadline
Problem-solving and critical thinking

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