Order Handling Intern

7 days ago

Johannesburg, South Africa Alfa Laval Full time

Key Responsibilities & Objectives:

- _ Ordering: _Verification of commercial terms and conditions in the offer, customer P.O, handover etc. Ensure orders are booked with the required documents and approvals as per company guidelines. Use multiple web-based order & design tools to process orders. Communicate with factory and the customer on confirmation & updates on the delivery.
- _ Expediting: _Coordination of orders with factories/suppliers to ensure committed delivery dates. Communicate with the customer on giving updates. Timely escalation and resolution of issues arising during order handling processes. Proactive planning of logistics like pre
- booking, preparation of documents etc.
- _ Delivery: _Confirmation of the shipping arrangements, coordination with freight forwarders to arrange shipments from factories worldwide in compliance with country regulations, prepare documentation, maintain records, and coordinate logistics for international air, sea and land freight transactions
- ordinate with the customer for a smooth delivery. Manage the logistics documentation and other commercial documentation including LC and guarantees.
- _ Invoicing: _Collect & verify the supplier invoices, manage the post delivery commitments on documentation external and internal. Issue Customer invoices with needed documents. Validate shipment terms of Letter of Credit to ensure seamless transaction including all documentation required.
- Develop intra organizational network to ensure smooth and timely execution of Customer orders.
- Post-delivery logistics claim management.
- Keeping accurate order data in ERP system
- Close communication with Customers
- Respond to a variety of inquiries from internal & external Customers regarding product availability, cost, lead time, transportation, and delivery.
- Solve problems; provide reliable/dependable information to other departments to assist them in supporting Customers requirements.

Who are you?
- Bachelor’s degree, and logistics background is an advantage.
- At least 0-2 years of experience, such as customer service or order handler, in a -foreign invested manufacturing company.
- Good English skill both oral and written.
- ERP relevant system experience is a plus.
- Customer orientation and good execution.
- Strong commercial & Incoterms knowledge
- Ability to work on own initiative, handle high volume of orders and manage multiple tasks simultaneously.
- Be open and communicative.
- Have high integrity.

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