Project & Standard Order Handler

2 weeks ago

Johannesburg, South Africa Alfa Laval Full time

Alfa Laval is currently embarking on a ‘Drive growth through superior customer experience’ and a Digital transformation journey. We are looking for a Project Order Handler to join a fast-paced team and be a part of a truly diverse and inclusive workplace.

About the job:
Responsible to execute and monitor the Order to Cash process for Standard Orders, Project orders from order acceptance to final delivery and invoicing.

The position has a strong demand to have a customer first mindset, willingness to be a part of our digital transformation and sustainability journey.

Key Tasks:

- Execute and manage the standard order processes (order to cash) via ERP System (iScala).
- Execution of projects until hand over to the customer, involving delivery and commissioning
- Place orders to internal factories and external suppliers.
- Being the point of contact to the Customer and accomplishing the project goals taking support from BU Managers, P&A & Engineering & Supply team.
- Communicate with customers and follow up on order acknowledgements.
- Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
- Timely escalation and resolution of issues arising during order handling / project execution process.
- Handling Logistics / order administration - Review and finalization of shipping documents.
- Timely Invoicing and submission of supporting documents for payments.
- Commissioning of the Equipment: Coordinating with Service department for deputing field service engineers.
- Order backlog and goods movement inventory follow up.
- Ensure customer is always informed on the order status and respond to customer queries promptly.
- Ensure compliance to standard business processes throughout order handling process.
- Develop intra organizational network to ensure smooth and timely execution of customer orders.
- Effectively communicate with factories, suppliers, and other stake holders within and outside the organization
- Register and manage claims throughout the whole claim handling / investigation process.
- Should be able to work under pressure collaborate with different stake holders and prioritize customer needs according to changing business objectives.

Who you are:

- You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment.
- You are a solution-driven, task and result-oriented person with a strong customer mindset.
- A focus on continuous improvement is in your DNA.
- Excellent communication, interpersonal and collaboration skills are essential, as you will be working closely with business stakeholders within and outside the organization.
- Ability to work in a fast-paced environment, multitask, prioritize, make quick decisions, collaborate to make things happen and enjoy working towards deadlines.

Qualifications:

- University Degree - bachelor’s in engineering or equivalent technical qualifications
- Project management experience.
- Minimum 6-7 years of experience in Order Handling/Project Management

with a multinational company.
- Working experience with Letter of Credits, LC documentation and Trade Finance.
- Working knowledge of commercial Incoterms
- Knowledge of logistics with a knowledge of import export process & documentation
- Strong working knowledge of Microsoft Office
- MicroSoft Projects or similar proficiency as highly desirable

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