Front Office Manager

4 days ago

Warmbaths, South Africa Bright Placements Full time

Front Office Manager: Limpopo Lodge

Main Duties:

- To organise duty rosters, ensuring that there are sufficient staff to cover all duties, particularly during peak period business and to arrange a stand-by in case of illness or absenteeism.
- To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
- To be readily available at all times to deal with problems or complaints.
- To ensure that rooms have been serviced and maintained to the standards laid down by the Company.
- To ensure maximum room occupancy within agreed overbooking policy.
- To ensure effective liaison between reservations and front office staff with other departments (e.g., housekeeping).
- To ensure effective and speedy check-out facilities.
- To ensure that luggage is delivered to and collected from rooms speedily, where required.
- To ensure that all Front of House staff are correctly and smartly dressed at all times.
- To ensure that all Front of House areas are clean and tidy at all times.
- To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
- To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is effected.
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
- To hold regular meetings with all Heads of Department. To ensure that manning levels are correct, and these are not exceeded without permission.

To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
- To ensure maximum security in all areas under your control.
- To act as Duty Manager when required.
- To attend Management Meetings as required.
- To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
- To prepare and submit on the required format annual budgetary information and updates as required.
- To monitor trends within the industry and make suggestions how these could be implemented.

Proficient in Microsoft Office, especially with Good to Advanced Excel Skills
- Good working knowledge / understanding of Hospitality PMS system - NEBULA, APEX & PLUSPOINT would be a bonus

MINIMUM EXPERIENCE & REQUIREMENTS
- 5 years minimum experience in similar position at large property
- Matric
- Full knowledge of OPERA PMS Systems
- Computer literate

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Bela Bela, Limpopo: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Managerial/Lodge: 5 years (required)

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