Receptionist

The Receptionist serves as the welcoming face and administrative backbone, ensuring that every guest receives exceptional service from the moment they arrive. This position requires professionalism, strong communication skills, attention to detail, and a passion for delivering a seamless luxury experience in line with Newmark Hotels & Reserves standards.

• Previous Receptionist or Office Assistant experience in a 5-star spa, lodge, or hospitality environment (essential).
• Excellent administrative, communication, and interpersonal skills.
• Fluent in English and Afrikaans (written and spoken).
• Highly presentable, with professional grooming, neat uniform, and appropriate appearance maintained at all times.
• Computer literate with proficiency in Microsoft Office Suite and spa booking systems (experience on a Spa Scheduler or similar system advantageous).
• Strong sense of initiative, organization, and the ability to multitask in a fast-paced environment.
• Reliable, punctual, and committed to upholding the values of discretion, honesty, and professionalism.
• Must be flexible to work weekends, public holidays, and shifts as required.
• Contactable references and a proven record of good conduct.

Guest Experience & Front Desk Operations

• Arrive 30 minutes before each shift to prepare the reception area and ensure readiness for service.
• Provide a warm, professional, and personalized welcome to all guests.
• Manage the front desk efficiently, including handling switchboard operations, guest check-ins, and appointment coordination.
• Maintain an in-depth knowledge of Qwabi Spa treatments, facilities, and property offerings to confidently assist and upsell services.
• Ensure all guests are addressed courteously by surname and receive a seamless, professional experience from arrival to departure.

Administrative & Operational Support

• Accurately capture bookings and manage scheduling through the spa system.
• Maintain and update client consultation cards, ensuring all details are correctly completed, signed, and filed after treatments.
• Oversee all general office functions including message taking, handling deliveries, and managing correspondence.
• Maintain stock and ordering of front-of-house stationery, refreshments, and amenities.
• Ensure all daily reports, administrative records, and filing systems are accurate and up to date.

Sales & Service Excellence

• Confidently recommend and upsell treatments, packages, and retail products to enhance guest satisfaction and revenue.
• Assist in the preparation and hosting of spa events, promotions, or special functions.

Cleanliness & Presentation

• Ensure the reception and spa areas are immaculate, organized, and ready for guest use at all times.
• Adhere to strict hygiene, safety, and company grooming standards.
• Leave 30 minutes after shift end to ensure the spa is set up and prepared for the following day.

Teamwork & Communication

• Maintain positive, professional relationships with spa therapists, managers, and lodge teams.
• Report maintenance issues, guest feedback, or service gaps to the Spa Manager or Assistant Spa Manager promptly.
• Uphold all Standard Operating Procedures (SOPs) and assist management as required.
• Adhere to Qwabi's no personal cell phone policy during working hours.